Meet Our Staff
Management
Ted Sawicki
Sales Manager
Tony Black
General Manager
Bob Paradise
Sales Manager
Mel Curran
Sales Manager
Joshua Darnall
Service Lane Sales Manager
Jim Crail
Fixed Operations Manager
Nick Masa
Finance Manager
Sales
Edward Petrella
Sales Consultant
David Adkins
Commercial Sales
Brad Horvat
Sales Consultant
Karen Howard
Sales Consultant
Shannon Chunn
Sales Consultant
Zakiyyah Jawad
Sales Consultant
Anthony Nemi
Sales Consultant
Joy Simon
Sales Consultant
Sebastien Minea-avila
Sales Consultant
Saher Ahmad
Sales Consultant
Service
Kim Boutell
Service Advisor
Ariel Albores
Service Advisor
Denise Baker
Service Advisor
Frank Kelly
Service Manager
Sean Mangan
Service Advisor
Crystal Barber
Service Advisor
Paul Wilson
Service Director
Jasmine Current
Service Greeter
Laura McKinley
Service BDC Associate
Rachel Greathouse
Service Advisor
Mara Fontanez
Service Greeter
Finance
Justin Sandahl
Finance Manager
Jesse Lee
Finance Manager
Administration
Christina Taylor
Cashier Receptionist
Lisa Jackson
Cashier Receptionist
Tamara Perry
Cashier Receptionist
Parts
Ian Tillman
Parts Manager
Dennis Bosze Jr
Parts Counterperson
Robert Anderson
Parts Counterperson
Lee Sanborn
Parts Counterperson
Gregory Young
Parts Counterperson
Kim Boutell
Service Advisor
Jun 03, 2026
It was very convenient having the shuttle to take me to
It was very convenient having the shuttle to take me to work. I was in and out. Perfect for my schedule.
Jun 03, 2026
Ashley was persistent and patient while we did our
Ashley was persistent and patient while we did our research. She was able to work out a deal that we are satisfied with. I would recommend Ashley to all interested in a dedicated and helpful sales person.
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 31, 2026
The communication was bad.
The communication was bad. I had no updates throughout my visit until I called the first day after my car was there for 7 hours. The next day car still there tried calling left messages and didn't get a call back till around 3 that day. My noise couldn't be diagnosed, was told it is a normal sound. I have had the car for 5 years and all of a sudden the ABS makes a noise I have to live with. I do appreciate that I wasn't charged a diagnostic fee after having the car for 2 days.
Ariel Albores
Service Advisor
Jul 17, 2026
They were professional and they work with u and when goes
They were professional and they work with u and when goes wrong the takes care of it as soon as possible the assistant is Awesome everyone is so nice and treat u kind and how u suppose to be treated I will refer anyone to go to Spitzer Motor City on West 130th Brookpark.
Jun 03, 2026
Easy and simple Areil was very customer service oriented
Easy and simple Areil was very customer service oriented and took care of my issue quickly and with ease
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 20, 2026
Slow an un organized An got my seat covers dirty They
Slow an un organized An got my seat covers dirty They couldn't find the paperwork that I paid for the part a week before
Edward Petrella
Sales Consultant
Nov 08, 2026
We had an amazing experience here at SPITZER Jeep Ed is
We had an amazing experience here at SPITZER Jeep Ed is very kind, patient and resourceful Bobby and Jesse were solid, honest and very easy to work with. Making this buying experience wonderful. We highly recommend this SPITZER dealership!! Especially Ed!! Ask for him!! You will be glad you did!!
Nov 06, 2026
The guy who helped me (Ed) was phenomenal!
The guy who helped me (Ed) was phenomenal! Had the best car buying experience ever! Ted picked out the best car within my price range, Bobby gave me a great deal, and Justin took great care of me in finance. This was a great experience!!
Nov 04, 2026
This was a great buying experience!
This was a great buying experience!! Ed, Mel and Jesse were extremely helpful, got me a great deal, and got it done in a timely manner.
Oct 28, 2026
The team at Spitzer jeep were wonderful.
The team at Spitzer jeep were wonderful. Ed with the sale, Jon the finance manager, and Bobby the sales manager listened to my needs and accommodated everything. We closed the deal in short order and I was able to get the vehicle home. Thanks again guys.
Oct 18, 2026
Had a great experience, Ed was really helpful , service
Had a great experience, Ed was really helpful , service was very good and respectful, would come again if have to!!!!
Ted Sawicki
Sales Manager
Nov 06, 2026
The guy who helped me (Ed) was phenomenal!
The guy who helped me (Ed) was phenomenal! Had the best car buying experience ever! Ted picked out the best car within my price range, Bobby gave me a great deal, and Justin took great care of me in finance. This was a great experience!!
Oct 24, 2026
There’s no reason to go anywhere else.
There’s no reason to go anywhere else. This is a class A, top notch dealership though and through.
Oct 17, 2026
I love Ed!
I love Ed! Very helpful! I would buy here again. Looking forward to working with them!
Oct 03, 2026
My experience was more than wonderful!
My experience was more than wonderful! They worked with me in my unfortunate situation! I would recommend 1000x. Ask for Ed Petrella he’s GREAT!
Sep 28, 2026
She was so helpful and knowledgeable about the car I
She was so helpful and knowledgeable about the car I wanted. Her and Fallon made sure I was comfortable in the car, comfortable with the price and comfortable during the process. I can’t say enough great things about them
Justin Sandahl
Finance Manager
Nov 06, 2026
The guy who helped me (Ed) was phenomenal!
The guy who helped me (Ed) was phenomenal! Had the best car buying experience ever! Ted picked out the best car within my price range, Bobby gave me a great deal, and Justin took great care of me in finance. This was a great experience!!
Oct 29, 2026
The Spitzer Brookpark dealer and saleswoman Shannon went
The Spitzer Brookpark dealer and saleswoman Shannon went above and beyond to take care of my Wife and I with transferring a vehicle we found online from another Spitzer dealer. This has been the best experience we have ever had at a car dealership. The courtesy shown was awesome, refreshments, snacks, extremely clean place. Thank you!
Oct 20, 2026
They were very good listeners and followed the guidelines
They were very good listeners and followed the guidelines of what I wanted and needed in my vehicle. Great experience.
Oct 18, 2026
Had a great experience, Ed was really helpful , service
Had a great experience, Ed was really helpful , service was very good and respectful, would come again if have to!!!!
Sep 22, 2026
The process was very seamless.
The process was very seamless. I was impressed with the handling of my needs. I didn't feel pressured at all, and I am very pleased with the vehicle I purchased.
Tony Black
General Manager
Nov 05, 2026
The best dealership around.
The best dealership around. Top notch sales team, management, service, cashiers, all of it. You literally cannot beat their prices and service.
Oct 24, 2026
There’s no reason to go anywhere else.
There’s no reason to go anywhere else. This is a class A, top notch dealership though and through.
Oct 19, 2026
Dave and Mel are great guys and the best customer
Dave and Mel are great guys and the best customer service.i would go back again with Dave
Sep 06, 2026
This experience was definitely a JOURNEY 😂, but what
This experience was definitely a JOURNEY 😂, but what matters most is how it ended — I left happy, with a beautiful new Jeep and feeling like a princess! 👑🚙 Huge shoutout to Ted 🤜 and his team — genuinely good, honest people who made 100% sure everything was right. If they can handle my strong personality, they can handle ANYONE! Ted is definitely the guy who knows how to make things happen. My Jeep looked AMAZING at pickup — everything was ready for me, and YES… full tank! ⛽️ David 🕹️is your technology guy — he’ll show you all the cool things your new Jeep can do. I was honestly way too excited about my new ride to focus on everything. I just wanted to get on the road and enjoy it! I’ll definitely be back to learn all the new technology my 2026 has. John in finance was professional💰 , accurate, and even surprised me with some Ukrainian! Definitely unexpected and such a cool little touch that made the whole experience feel even more welcoming. And a special thank you to **Zakiyyah “Kia”**❤️ Your reassurance meant so much to me, and you genuinely made me feel like I wasn’t alone. Thank you for being there for me and bringing such positive energy to the whole experience. ! Sometimes it’s not about everything going perfectly — it’s about how people respond when things don’t. This team stepped up, made things right, and made sure I left HAPPY. So girls — come to Spitzer, upgrade your ride, and ask for Ted and his team!
Aug 18, 2026
Love my new truck.
Love my new truck. Excellent customer service all around. Thank you Karen, Bobby, Justin, Jon, Tony and staff.
Jesse Lee
Finance Manager
Nov 08, 2026
We had an amazing experience here at SPITZER Jeep Ed is
We had an amazing experience here at SPITZER Jeep Ed is very kind, patient and resourceful Bobby and Jesse were solid, honest and very easy to work with. Making this buying experience wonderful. We highly recommend this SPITZER dealership!! Especially Ed!! Ask for him!! You will be glad you did!!
Nov 04, 2026
This was a great buying experience!
This was a great buying experience!! Ed, Mel and Jesse were extremely helpful, got me a great deal, and got it done in a timely manner.
Oct 21, 2026
I had a great experience at this Ram dealership, and Joy
I had a great experience at this Ram dealership, and Joy was an absolute pleasure to work with! She is a true professional and did an amazing job throughout the buying process. I truly appreciated her dedication and the care she put into making it a positive experience. I highly recommend this dealership—and be sure to ask for Joy!
Oct 19, 2026
Dave and Mel are great guys and the best customer
Dave and Mel are great guys and the best customer service.i would go back again with Dave
Oct 13, 2026
Very professional Brad gave the most informative and
Very professional Brad gave the most informative and helpful sales experience i have ever received. 5 star
Bob Paradise
Sales Manager
Nov 08, 2026
We had an amazing experience here at SPITZER Jeep Ed is
We had an amazing experience here at SPITZER Jeep Ed is very kind, patient and resourceful Bobby and Jesse were solid, honest and very easy to work with. Making this buying experience wonderful. We highly recommend this SPITZER dealership!! Especially Ed!! Ask for him!! You will be glad you did!!
Nov 06, 2026
The guy who helped me (Ed) was phenomenal!
The guy who helped me (Ed) was phenomenal! Had the best car buying experience ever! Ted picked out the best car within my price range, Bobby gave me a great deal, and Justin took great care of me in finance. This was a great experience!!
Oct 28, 2026
The team at Spitzer jeep were wonderful.
The team at Spitzer jeep were wonderful. Ed with the sale, Jon the finance manager, and Bobby the sales manager listened to my needs and accommodated everything. We closed the deal in short order and I was able to get the vehicle home. Thanks again guys.
Oct 13, 2026
Very professional Brad gave the most informative and
Very professional Brad gave the most informative and helpful sales experience i have ever received. 5 star
Oct 10, 2026
This is the best dealer experience ive had and have
This is the best dealer experience ive had and have bought multiple cars from multiple dealers and this is the best experience so far thanks to my cool sale people Addison Ed Petrella
Mel Curran
Sales Manager
Nov 05, 2026
The best dealership around.
The best dealership around. Top notch sales team, management, service, cashiers, all of it. You literally cannot beat their prices and service.
Nov 04, 2026
This was a great buying experience!
This was a great buying experience!! Ed, Mel and Jesse were extremely helpful, got me a great deal, and got it done in a timely manner.
Oct 29, 2026
The Spitzer Brookpark dealer and saleswoman Shannon went
The Spitzer Brookpark dealer and saleswoman Shannon went above and beyond to take care of my Wife and I with transferring a vehicle we found online from another Spitzer dealer. This has been the best experience we have ever had at a car dealership. The courtesy shown was awesome, refreshments, snacks, extremely clean place. Thank you!
Oct 27, 2026
I was very happy with the way I was treated.
I was very happy with the way I was treated. Large selection made getting the vehicle I really wanted easy.
Oct 21, 2026
I had a great experience at this Ram dealership, and Joy
I had a great experience at this Ram dealership, and Joy was an absolute pleasure to work with! She is a true professional and did an amazing job throughout the buying process. I truly appreciated her dedication and the care she put into making it a positive experience. I highly recommend this dealership—and be sure to ask for Joy!
David Adkins
Commercial Sales
Oct 19, 2026
Dave and Mel are great guys and the best customer
Dave and Mel are great guys and the best customer service.i would go back again with Dave
Sep 06, 2026
This experience was definitely a JOURNEY 😂, but what
This experience was definitely a JOURNEY 😂, but what matters most is how it ended — I left happy, with a beautiful new Jeep and feeling like a princess! 👑🚙 Huge shoutout to Ted 🤜 and his team — genuinely good, honest people who made 100% sure everything was right. If they can handle my strong personality, they can handle ANYONE! Ted is definitely the guy who knows how to make things happen. My Jeep looked AMAZING at pickup — everything was ready for me, and YES… full tank! ⛽️ David 🕹️is your technology guy — he’ll show you all the cool things your new Jeep can do. I was honestly way too excited about my new ride to focus on everything. I just wanted to get on the road and enjoy it! I’ll definitely be back to learn all the new technology my 2026 has. John in finance was professional💰 , accurate, and even surprised me with some Ukrainian! Definitely unexpected and such a cool little touch that made the whole experience feel even more welcoming. And a special thank you to **Zakiyyah “Kia”**❤️ Your reassurance meant so much to me, and you genuinely made me feel like I wasn’t alone. Thank you for being there for me and bringing such positive energy to the whole experience. ! Sometimes it’s not about everything going perfectly — it’s about how people respond when things don’t. This team stepped up, made things right, and made sure I left HAPPY. So girls — come to Spitzer, upgrade your ride, and ask for Ted and his team!
Sep 02, 2026
I had an excellent experience working with Dave.
I had an excellent experience working with Dave. He was professional, friendly, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured. He took the time to answer all of my questions, explained everything clearly, and went above and beyond to make sure I was comfortable and satisfied with my purchase. It’s clear that he truly cares about his customers and takes pride in what he does. If you’re looking for a trustworthy, honest, and great car salesman, I highly recommend Dave. I would absolutely work with him again!
Aug 30, 2026
no high pressure sales tactics.
no high pressure sales tactics. works with customer to get best deal possible. courteous and easy to work with
Aug 30, 2026
The whole team was very helpful and explained everything
The whole team was very helpful and explained everything I needed to know about my new lease
Christina Taylor
Cashier Receptionist
Nov 08, 2026
We had an amazing experience here at SPITZER Jeep Ed is
We had an amazing experience here at SPITZER Jeep Ed is very kind, patient and resourceful Bobby and Jesse were solid, honest and very easy to work with. Making this buying experience wonderful. We highly recommend this SPITZER dealership!! Especially Ed!! Ask for him!! You will be glad you did!!
Nov 06, 2026
The guy who helped me (Ed) was phenomenal!
The guy who helped me (Ed) was phenomenal! Had the best car buying experience ever! Ted picked out the best car within my price range, Bobby gave me a great deal, and Justin took great care of me in finance. This was a great experience!!
Oct 17, 2026
I love Ed!
I love Ed! Very helpful! I would buy here again. Looking forward to working with them!
Oct 10, 2026
This is the best dealer experience ive had and have
This is the best dealer experience ive had and have bought multiple cars from multiple dealers and this is the best experience so far thanks to my cool sale people Addison Ed Petrella
Sep 18, 2026
It was a pleasure working with the guys at Spitzer jeep
It was a pleasure working with the guys at Spitzer jeep Ram today on the purchase of our new jeep. Thank you Ed petrella, Justin Sandahl and Bob Paradise for your help!! I highly recommend these guys for your next purchase or lease!!
Brad Horvat
Sales Consultant
Nov 05, 2026
The best dealership around.
The best dealership around. Top notch sales team, management, service, cashiers, all of it. You literally cannot beat their prices and service.
Oct 29, 2026
Awesome experience ask for Brad if you need a car it was
Awesome experience ask for Brad if you need a car it was seamless and the best car buying experience I ever had! Can’t recommend this dealership enough!
Oct 28, 2026
The Spitzer dealership on Brookpark is very
The Spitzer dealership on Brookpark is very customer-focused on service and the attention provided to me by Brad was exceptional. I came in with a unique situation and the team was able to help me confirm the vehicle I wanted and they made it easy to fit that vehicle into my budget. I appreciate their time and highly recommend this dealership and Brad H. if you are in the market for a new lease or purchase!
Oct 13, 2026
Very professional Brad gave the most informative and
Very professional Brad gave the most informative and helpful sales experience i have ever received. 5 star
Oct 01, 2026
She made the car buying experience enjoyable and helped
She made the car buying experience enjoyable and helped me get a really fair deal on my used car
Karen Howard
Sales Consultant
Nov 10, 2026
Frank was extremely helpfull Kren kept telling me I need
Frank was extremely helpfull Kren kept telling me I need to download an app on my phone or I couldn't drive off the lot but I didn't want it turned out I didn't need it other then that she was helpfull
Nov 07, 2026
This dealerships has a Good friendly atmosphere, I Had a
This dealerships has a Good friendly atmosphere, I Had a great sales associate Karen Howard! I Would definitely recommend thiis dealership to anyone looking for a new or used vehicle.
Nov 05, 2026
The best dealership around.
The best dealership around. Top notch sales team, management, service, cashiers, all of it. You literally cannot beat their prices and service.
Oct 24, 2026
There’s no reason to go anywhere else.
There’s no reason to go anywhere else. This is a class A, top notch dealership though and through.
Aug 24, 2026
Joy was a pleasure to work with.
Joy was a pleasure to work with. She listened, that won me over!! She made my car buying experience a GREaT ONE!!
Denise Baker
Service Advisor
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 07, 2026
I received excellent customer service from mechanical
I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait time on my part.
May 02, 2026
The dealership is exceptionally clean and the staff are
The dealership is exceptionally clean and the staff are knowledgeable and very polite and courteous.
Frank Kelly
Service Manager
Jun 03, 2026
Ashley was persistent and patient while we did our
Ashley was persistent and patient while we did our research. She was able to work out a deal that we are satisfied with. I would recommend Ashley to all interested in a dedicated and helpful sales person.
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 07, 2026
I wouldn’t recommend anyone to purchase a vehicle or have
I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service
Shannon Chunn
Sales Consultant
Oct 29, 2026
The Spitzer Brookpark dealer and saleswoman Shannon went
The Spitzer Brookpark dealer and saleswoman Shannon went above and beyond to take care of my Wife and I with transferring a vehicle we found online from another Spitzer dealer. This has been the best experience we have ever had at a car dealership. The courtesy shown was awesome, refreshments, snacks, extremely clean place. Thank you!
Oct 09, 2026
We were very pleased with our experience at Spitzer.
We were very pleased with our experience at Spitzer. Shannon was our sales person; she did a great job showing us the car and had a fun personality. Jesse in finance was also helpful. Overall we would buy here again.
Oct 07, 2026
Shannon was very pleasant to work with and informative
Shannon was very pleasant to work with and informative and she knows exactly what she’s doing when carbine is needed
Oct 01, 2026
Super friendly staff.
Super friendly staff. Especially Shannon. The best car buying experience I’ve ever had. My wife is absolutely thrilled with her new Jeep!
Sep 28, 2026
She was so helpful and knowledgeable about the car I
She was so helpful and knowledgeable about the car I wanted. Her and Fallon made sure I was comfortable in the car, comfortable with the price and comfortable during the process. I can’t say enough great things about them
Sean Mangan
Service Advisor
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 07, 2026
I received excellent customer service from mechanical
I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait time on my part.
Apr 30, 2026
I would personally like to thank Kim for her efforts in
I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of warranty for the specific services needed. .
Apr 04, 2026
Had a issue with my new jeep gladiator they help me get
Had a issue with my new jeep gladiator they help me get the information needed to solve my issue but I should say I bought my new jeep from a different dealer and they new this and still helped me so I have and will them with all my service needs
Crystal Barber
Service Advisor
Sep 29, 2026
Had a great service experience with my 24 Grand Chrokee.
Had a great service experience with my 24 Grand Chrokee. Crystal was a life saver! Got me back in my car faster than my usual dealership. Customer service like that creates a customer for life! Thank you so much!
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
Mar 26, 2026
The service department was clean, the employees were nice
The service department was clean, the employees were nice and professional. Had diesel oil/filter changed, tires rotated. Was done on time with no hidden surprises or fees.
Joshua Darnall
Service Lane Sales Manager
Oct 18, 2026
Had a great experience, Ed was really helpful , service
Had a great experience, Ed was really helpful , service was very good and respectful, would come again if have to!!!!
Sep 20, 2026
Everything was great!
Everything was great! Great service from Ed, John, and Josh! I highly recommend this dealership!
Jul 28, 2026
Friendly service.
Friendly service. Easy to deal with. Great selection of vehicles. Everyone was great from the sales floor, sales manager and finance. I would definitely recommend Spitzer!
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Jan 20, 2026
Lack of accountability.
Lack of accountability. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking.
Paul Wilson
Service Director
Jun 03, 2026
It is unfortunate that I have had to resort to this, but
It is unfortunate that I have had to resort to this, but I have been unable to get any return phone calls from Paul Wilson following a conversation we had after a service appointment at this dealership. I have now had two separate service experiences at this dealership where I was contacted and informed that my vehicle required repairs costing thousands of dollars. The first time, my vehicle was only slightly out of warranty. I went back and forth with Jeep corporate regarding the issue and was eventually told I would be refunded for the repair. I was never issued a refund and, all communication stopped, and I was unable to get in contact with anyone. I raised this issue with the dealership’s Service Manager during my next service visit and was told they would assist me; however, nothing was ever done. During my second experience of being quoted another repair in the thousands of dollars, I pushed back more firmly and was eventually able to get the cost significantly reduced. When I picked up my vehicle, I spoke with Paul, who took my contact information along with emails related to my first issue and said he would look into everything and follow up with me. I never heard back from him. Every time I called and attempted to speak with him, I was told he was in a meeting and would return my call. Weeks later, I am still waiting. The customer service from this service department is, unfortunately, consistent with my experience with Jeep corporate customer service. I do not recommend bringing your vehicle to this service department unless you are prepared to overpay for repairs.
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 02, 2026
Great experience.
Great experience. Car was ready when promised. Enjoyed snacks while waiting. Will definitely be back again.
Lisa Jackson
Cashier Receptionist
Nov 04, 2026
This was a great buying experience!
This was a great buying experience!! Ed, Mel and Jesse were extremely helpful, got me a great deal, and got it done in a timely manner.
Sep 07, 2026
Ed was great, made the experience smooth and made sure my
Ed was great, made the experience smooth and made sure my needs of what I wanted were met. He got me the deal I wanted. Highly recommend l!!
Aug 03, 2026
I walked in just looking .
I walked in just looking .I mentioned if they had a Buick Encore and they did The brought the prize way done and the what I put down I walked out with a 2021 Buick encore GX I’m very happy with the staff and they’re Professional way they treated me no hard sales no Pressure
Aug 01, 2026
I recently purchased a new Jeep Gladiator from Spitzer
I recently purchased a new Jeep Gladiator from Spitzer Jeep Ram in Brook Park, and the entire experience was outstanding. Ed, my salesperson, was absolutely fantastic. If I could give him 20 stars, I would! He was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, stress-free, and enjoyable from start to finish. The entire staff at Spitzer Jeep Ram was exceptional. Everyone was friendly, courteous, and treated me like family throughout the purchase. Their customer service went above and beyond my expectations. I am extremely happy with my new Jeep Gladiator and highly recommend Spitzer Jeep Ram Brook Park to anyone looking to purchase a new or used vehicle. If you're shopping for a vehicle, be sure to ask for Ed. You won't be disappointed! Thank you, Ed and the entire Spitzer Jeep Ram team, for an outstanding car-buying experience!
Jul 24, 2026
Great experience friendly and helpful staff Ed Justin and
Great experience friendly and helpful staff Ed Justin and Bobby made it pleasent purchase I highly recommended buying here.
Zakiyyah Jawad
Sales Consultant
Oct 01, 2026
She made the car buying experience enjoyable and helped
She made the car buying experience enjoyable and helped me get a really fair deal on my used car
Sep 06, 2026
This experience was definitely a JOURNEY 😂, but what
This experience was definitely a JOURNEY 😂, but what matters most is how it ended — I left happy, with a beautiful new Jeep and feeling like a princess! 👑🚙 Huge shoutout to Ted 🤜 and his team — genuinely good, honest people who made 100% sure everything was right. If they can handle my strong personality, they can handle ANYONE! Ted is definitely the guy who knows how to make things happen. My Jeep looked AMAZING at pickup — everything was ready for me, and YES… full tank! ⛽️ David 🕹️is your technology guy — he’ll show you all the cool things your new Jeep can do. I was honestly way too excited about my new ride to focus on everything. I just wanted to get on the road and enjoy it! I’ll definitely be back to learn all the new technology my 2026 has. John in finance was professional💰 , accurate, and even surprised me with some Ukrainian! Definitely unexpected and such a cool little touch that made the whole experience feel even more welcoming. And a special thank you to **Zakiyyah “Kia”**❤️ Your reassurance meant so much to me, and you genuinely made me feel like I wasn’t alone. Thank you for being there for me and bringing such positive energy to the whole experience. ! Sometimes it’s not about everything going perfectly — it’s about how people respond when things don’t. This team stepped up, made things right, and made sure I left HAPPY. So girls — come to Spitzer, upgrade your ride, and ask for Ted and his team!
Aug 20, 2026
Me and my husband worked with Zakiyyah she listened to
Me and my husband worked with Zakiyyah she listened to everything we wanted and was able to deliver what we asked for. She was very sweet, kind and great personality. I would definitely refer my friends and family to her.
Aug 04, 2026
They were very professional and kind they took very good
They were very professional and kind they took very good care of me and my wife and Kia and here staff were so amazing by helping me with getting the truck me and my kid are so happy now thank you so much Spitzer in brook park
Aug 03, 2026
People who work there were kind and helpful.
People who work there were kind and helpful. The vehicle I bought was amazing and is in great shape.
Anthony Nemi
Sales Consultant
Aug 02, 2026
Him and his coworker presented themselves as very
Him and his coworker presented themselves as very unprofessional. Blatantly wasting our time. Don’t go to this dealership on sunday unless “you see a car in the lot and want to buy it”. Oh and also don’t go if you’re not with your husband.
Jun 04, 2026
Ashly Worked hard to find a SUV that fit me.
Ashly Worked hard to find a SUV that fit me. She was very knowledgeable and very helpful
May 18, 2026
Very easy process!
Very easy process! Everyone at the dealership was so nice and the Dealership itself was beautiful.
May 05, 2026
They listened and worked with me on what I needed for my
They listened and worked with me on what I needed for my trade. I was happy with the deal
May 02, 2026
Good.
Good. Tony is excellent and knowledgeable Tony communicates well and helps make a smooth purchase process
Tamara Perry
Cashier Receptionist
Oct 28, 2026
The team at Spitzer jeep were wonderful.
The team at Spitzer jeep were wonderful. Ed with the sale, Jon the finance manager, and Bobby the sales manager listened to my needs and accommodated everything. We closed the deal in short order and I was able to get the vehicle home. Thanks again guys.
Oct 18, 2026
Had a great experience, Ed was really helpful , service
Had a great experience, Ed was really helpful , service was very good and respectful, would come again if have to!!!!
Oct 03, 2026
My experience was more than wonderful!
My experience was more than wonderful! They worked with me in my unfortunate situation! I would recommend 1000x. Ask for Ed Petrella he’s GREAT!
Sep 28, 2026
Ed was our salesperson, he was fantastic in finding us
Ed was our salesperson, he was fantastic in finding us our new vehicle, very transparent and accommodating.
Sep 28, 2026
Really really good experience.
Really really good experience. The salesmen were very professional. Friendly friendly friendly! And also helpful.
Ian Tillman
Parts Manager
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 10, 2026
I dropped my vehicle off for an oil change and the lady
I dropped my vehicle off for an oil change and the lady at the desk was very nice and helpful. She took all my info as usual and told me I was ready to go. As I went to leave Sean Mangan came running out YELLING at me and saying why was I leaving he didn't have any info on me. I told him the the lady at the desk had got everything. He told me that did not matter he needed me in his system. He was very rude and I don't know if I will be bringing my vehicle back or buy another vehicle from you after this interaction. I have also felt welcomed and treated very well when doing business with you but this was an awful experience
May 08, 2026
It was great They got me taken care of quickly and
It was great They got me taken care of quickly and professionally I will return for future needs
May 02, 2026
The dealership is exceptionally clean and the staff are
The dealership is exceptionally clean and the staff are knowledgeable and very polite and courteous.
Apr 28, 2026
They are very good at trying to help you the prices are
They are very good at trying to help you the prices are very high though
Jim Crail
Fixed Operations Manager
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Mar 17, 2026
So i brong my vehicle in to get the recalls tooking care
So i brong my vehicle in to get the recalls tooking care of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technician could explain and show me better... I get to the dealership and walked to my vehicle where i was shown my gas tank and the tip of my quick connector for the fuel line snapped and was then told by the technician he tried to superglue it back together everything else came apart fine and was great this snapped when he took it off i took pictures and asked if i could speak to a supervisor and was told he was in a meeting after waiting a hour i asked to speak with the Gm please and was told he was in a meeting ok ill wait after another hour i was told that it was epoxyed and i can see it but not touch it i took another picture and asked for the gm i was told he was not in today i asked can i have his business card please they then told me he doesn't have contact information to call the store number i have the pictures of before when it was superglued and after it was then epoxyed it is more then clear from pictures and looking at the break it was done from the technician and this dealership who do I have to or need to contact to speak to someone to have my vehicle back the same way it was when i dropped it off??
Dec 10, 2025
Great dealership so easy to work with!
Great dealership so easy to work with! Very kind and a lot of smiles at the dealership
Nov 22, 2025
Everyone in the service department were very
Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for me at no charge because of the slight delay
Nov 13, 2025
Amazing service!
Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs.
Joy Simon
Sales Consultant
Oct 27, 2026
I was very happy with the way I was treated.
I was very happy with the way I was treated. Large selection made getting the vehicle I really wanted easy.
Oct 25, 2026
Amabilidad confianza onestidad .
Amabilidad confianza onestidad ..y super buenos carros es una linda experiencia para comprar su nuevo carro es lo mejor
Oct 21, 2026
I had a great experience at this Ram dealership, and Joy
I had a great experience at this Ram dealership, and Joy was an absolute pleasure to work with! She is a true professional and did an amazing job throughout the buying process. I truly appreciated her dedication and the care she put into making it a positive experience. I highly recommend this dealership—and be sure to ask for Joy!
Oct 20, 2026
They were very good listeners and followed the guidelines
They were very good listeners and followed the guidelines of what I wanted and needed in my vehicle. Great experience.
Sep 05, 2026
Everything was pretty straightforward.
Everything was pretty straightforward. While the process was long, I enjoyed the team that worked with my husband and I. Ted, Joy, Brad, and Jon were all kind and accommodating. Despite a few bumps, they worked hard so that we could leave happy. I would recommend for sure.
Jasmine Current
Service Greeter
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 08, 2026
Everyone that I dealt with at the dealership for my
Everyone that I dealt with at the dealership for my appointment was very professional and knowledgeable with the issues I had with the scheduling time and it was resolved immediately and to everyone’s satisfaction.
Apr 28, 2026
They are very good at trying to help you the prices are
They are very good at trying to help you the prices are very high though
Apr 01, 2026
Everyone was very pleasant and professional.
Everyone was very pleasant and professional. Answered all of my questions. The waiting room was very nice.
Laura McKinley
Service BDC Associate
Oct 01, 2026
Super friendly staff.
Super friendly staff. Especially Shannon. The best car buying experience I’ve ever had. My wife is absolutely thrilled with her new Jeep!
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
May 07, 2026
I wouldn’t recommend anyone to purchase a vehicle or have
I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service
Apr 30, 2026
I would personally like to thank Kim for her efforts in
I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of warranty for the specific services needed. .
Nov 11, 2025
I brought my vehicle in in late September October 10th,
I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation
Rachel Greathouse
Service Advisor
Oct 15, 2026
She was nice to deal with.
She was nice to deal with. Even though my vehicle wasn't repaired. I guess due to a bad part that came in. Rachel did her part. She was on top of things. She followed through properly. Highly recommended.
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Jun 12, 2026
I took my vehicle in for a check engine light problem.
I took my vehicle in for a check engine light problem. They diagnosed the problem quickly and made the necessary repairs. The technician even took my vehicle for a test drive to ensure that everything was working properly and the check engine light remained off. My wait time was considerably less than anticipated. I would definitely recommend their service department and return in the future.
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
Mara Fontanez
Service Greeter
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
Dec 10, 2025
Great dealership so easy to work with!
Great dealership so easy to work with! Very kind and a lot of smiles at the dealership
Nov 11, 2025
I brought my vehicle in in late September October 10th,
I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation
Dennis Bosze Jr
Parts Counterperson
Feb 02, 2026
All ways a great experience great people to deal with job
All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city
Oct 03, 2025
Staff I was very pleasant.
Staff I was very pleasant. Service was excellent. Waiting area was comfortable. Will be back
Nick Masa
Finance Manager
Nov 07, 2026
This dealerships has a Good friendly atmosphere, I Had a
This dealerships has a Good friendly atmosphere, I Had a great sales associate Karen Howard! I Would definitely recommend thiis dealership to anyone looking for a new or used vehicle.
Sebastien Minea-avila
Sales Consultant
Sep 26, 2026
Big shout out to ED & Sebastian for helping me purchase
Big shout out to ED & Sebastian for helping me purchase my first RAM! The willingness to work with the payment was amazing! Would recommend to family & friends for any future car purchases!