Meet Our Staff
Management
Tony Black
General Manager
Ted Sawicki
Sales Manager
Bob Paradise
Sales Manager
Joshua Darnall
Service Lane Sales Manager
Mel Curran
Sales Manager
Jim Crail
Fixed Operations Manager
Sales
David Adkins
Sales
Edward Petrella
Sales Consultant
Karen Howard
Sales Consultant
Anthony Nemi
Sales Consultant
Shannon Chunn
Sales Consultant
Zakiyyah Jawad
Sales Consultant
Brad Horvat
Sales Consultant
Santierra White
Sales Consultant
Joy Simon
Sales Consultant
Service
Kim Boutell
Service Advisor
Ariel Albores
Service Advisor
Lisa Leclair
Service Advisor
Denise Baker
Service Advisor
Frank Kelly
Service Manager
Sean Mangan
Service Advisor
Crystal Barber
Service Advisor
Paul Wilson
Service Director
Jasmine Current
Service Greeter
Laura McKinley
Service BDC Associate
Marangelis Fontanez
Service Greeter
Rachel Greathouse
Service Advisor
Finance
Justin Sandahl
Finance Manager
Jonathan Gemelas
Finance Manager
Jesse Lee
Finance Manager
Administration
Christina Taylor
Cashier Receptionist
Lisa Jackson
Cashier Receptionist
Tamara Perry
Cashier Receptionist
Parts
Ian Tillman
Parts Manager
Dennis Bosze Jr
Parts Counterperson
Robert Anderson
Parts Counterperson
Lee Sanborn
Parts Counterperson
Gregory Young
Parts Counterperson
Kim Boutell
Service Advisor
Jun 03, 2026
It was very convenient having the shuttle to take me to
It was very convenient having the shuttle to take me to work. I was in and out. Perfect for my schedule.
Jun 03, 2026
Ashley was persistent and patient while we did our
Ashley was persistent and patient while we did our research. She was able to work out a deal that we are satisfied with. I would recommend Ashley to all interested in a dedicated and helpful sales person.
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 31, 2026
The communication was bad.
The communication was bad. I had no updates throughout my visit until I called the first day after my car was there for 7 hours. The next day car still there tried calling left messages and didn't get a call back till around 3 that day. My noise couldn't be diagnosed, was told it is a normal sound. I have had the car for 5 years and all of a sudden the ABS makes a noise I have to live with. I do appreciate that I wasn't charged a diagnostic fee after having the car for 2 days.
Ariel Albores
Service Advisor
Jul 17, 2026
They were professional and they work with u and when goes
They were professional and they work with u and when goes wrong the takes care of it as soon as possible the assistant is Awesome everyone is so nice and treat u kind and how u suppose to be treated I will refer anyone to go to Spitzer Motor City on West 130th Brookpark.
Jun 03, 2026
Easy and simple Areil was very customer service oriented
Easy and simple Areil was very customer service oriented and took care of my issue quickly and with ease
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 20, 2026
Slow an un organized An got my seat covers dirty They
Slow an un organized An got my seat covers dirty They couldn't find the paperwork that I paid for the part a week before
Tony Black
General Manager
Aug 12, 2026
Brad was great to work with.
Brad was great to work with. Everything was quick and smooth from the moment I walked in till the moment I left.
Aug 11, 2026
Unresponsive.
Unresponsive. Good luck. I wouldn't purchase GAP nor a warranty from this dealership IF you choose to go here. If you sell the car and want your money back for the remainder of the services, it's a ghost town. 3 calls, 7 emails, 1 rude sales man (I mean, would he not want his money back? lol). I honestly cannot comprehend any organization having a horrible after sale experience as they are begging to not have repeat business. This is certainly the case here at Spitzer. I've emailed Tony a few times with zero response.
Jul 21, 2026
Great experience with Ed in the sales department, Justin,
Great experience with Ed in the sales department, Justin, and the entire Spitzer team. Highly recommend and would come back for the next purchase.
May 31, 2026
Ed was very friendly and explained everything very well
Ed was very friendly and explained everything very well throughout the whole process, he also showed us how to use all the features in my wife's new jeep.. hes very thorough, he provided a very comfortable car buying experience
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
Ted Sawicki
Sales Manager
Aug 12, 2026
Brad was great to work with.
Brad was great to work with. Everything was quick and smooth from the moment I walked in till the moment I left.
Aug 03, 2026
I walked in just looking .
I walked in just looking .I mentioned if they had a Buick Encore and they did The brought the prize way done and the what I put down I walked out with a 2021 Buick encore GX I’m very happy with the staff and they’re Professional way they treated me no hard sales no Pressure
Aug 02, 2026
Got myself a new truck from Ed Petrella .
Got myself a new truck from Ed Petrella . He did an awesome job . Very impressed with the dealer ship and the staff . Highly recommend buying here
Jul 25, 2026
I just want to say thank you so much to everyone at
I just want to say thank you so much to everyone at Spitzer! ❤️ From the moment I walked in, I was nervous and anxious, but I left feeling happy, confident, and truly taken care of. A special thank you to: Shannon (Sales Representative) – Thank you for being so kind, patient, and understanding. You made the whole process so much easier. Ted (Sales Manager) – Thank you for being honest, upfront, and willing to work with me every step of the way. I truly appreciated your willingness to help and make everything work. John (Finance Manager) – Thank you for being so respectful and making sure I understood everything and had everything covered before I left. Christy (Customer Service Specialist) – Thank you for your kindness and for making me feel so welcome throughout the experience. Thank you again to the entire team at Spitzer. I came in feeling nervous and anxious, but I left feeling happy, confident, and excited. You all made what I thought would be a stressful experience into such a positive one. I truly appreciate everything you did and highly recommend Spitzer to anyone looking for an honest, caring, and professional team!
Jul 25, 2026
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales consultant), Ted (manager), Christy (customer service manager), and John (finance manager) for making my sister’s dream of getting her new Jeep come true! They truly went above and beyond to work with her budget and make sure she felt comfortable throughout the entire process. They were patient, helpful, and genuinely cared about finding the right vehicle for her. And the best part? They even helped her find the perfect duck to match her personality for her new Jeep! 🦆💛 It was such a fun and thoughtful touch that made the experience even more special. Thank you all for making this such a memorable experience for my sister. She absolutely LOVES her 2022 Jeep Compass, and we couldn’t be happier with the way everything worked out! Highly recommend this team! 🚙✨ I will for sure be here soon to get my dream car ✨
David Adkins
Sales
Aug 05, 2026
4th vehicle from this dealership, talk about it being
4th vehicle from this dealership, talk about it being easy and straightforward process for car shopping. David is by far the best and most honest salesman I’ve worked with. He doesn’t lie or “pressure” you into coming into the dealership, he’s honest and trustworthy. I can’t wait to buy my fifth car from this dealership in the future.
Aug 01, 2026
Well between myself and my wife I have gotten our last
Well between myself and my wife I have gotten our last six vehicles. We keep coming back because we get nice dependable vehicles in our price range. And the employees are always so helpful. Will buy again!!
Jul 22, 2026
David helped me find the right vehicle that fit all of my
David helped me find the right vehicle that fit all of my needs in a timely manner
Jul 22, 2026
David was very kind and knowledgeable.
David was very kind and knowledgeable. Very professional throughout the whole process, we will be returning when we are in the market for our next car.
Jul 19, 2026
Dealership staff is always kind and helpful!
Dealership staff is always kind and helpful! Wouldn’t go anywhere is to get my lease, will be returning!
Edward Petrella
Sales Consultant
Aug 02, 2026
Got myself a new truck from Ed Petrella .
Got myself a new truck from Ed Petrella . He did an awesome job . Very impressed with the dealer ship and the staff . Highly recommend buying here
Aug 01, 2026
I recently purchased a new Jeep Gladiator from Spitzer
I recently purchased a new Jeep Gladiator from Spitzer Jeep Ram in Brook Park, and the entire experience was outstanding. Ed, my salesperson, was absolutely fantastic. If I could give him 20 stars, I would! He was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, stress-free, and enjoyable from start to finish. The entire staff at Spitzer Jeep Ram was exceptional. Everyone was friendly, courteous, and treated me like family throughout the purchase. Their customer service went above and beyond my expectations. I am extremely happy with my new Jeep Gladiator and highly recommend Spitzer Jeep Ram Brook Park to anyone looking to purchase a new or used vehicle. If you're shopping for a vehicle, be sure to ask for Ed. You won't be disappointed! Thank you, Ed and the entire Spitzer Jeep Ram team, for an outstanding car-buying experience!
Jul 25, 2026
The sales rep Ed was very helpful and very professional,
The sales rep Ed was very helpful and very professional, from the beginning to the end
Jul 24, 2026
Great experience friendly and helpful staff Ed Justin and
Great experience friendly and helpful staff Ed Justin and Bobby made it pleasent purchase I highly recommended buying here.
Jul 23, 2026
Our experience has been purchasing our vehicle from
Our experience has been purchasing our vehicle from Spitzer Doge Brookpark. The sales person Ed P. Sales was very helpful sales manager very helpful finding the right vehicle finance manager was great dealing with the final steps. The team has been awesome thanks. My family appreciate all that you have done
Justin Sandahl
Finance Manager
Aug 01, 2026
I recently purchased a new Jeep Gladiator from Spitzer
I recently purchased a new Jeep Gladiator from Spitzer Jeep Ram in Brook Park, and the entire experience was outstanding. Ed, my salesperson, was absolutely fantastic. If I could give him 20 stars, I would! He was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, stress-free, and enjoyable from start to finish. The entire staff at Spitzer Jeep Ram was exceptional. Everyone was friendly, courteous, and treated me like family throughout the purchase. Their customer service went above and beyond my expectations. I am extremely happy with my new Jeep Gladiator and highly recommend Spitzer Jeep Ram Brook Park to anyone looking to purchase a new or used vehicle. If you're shopping for a vehicle, be sure to ask for Ed. You won't be disappointed! Thank you, Ed and the entire Spitzer Jeep Ram team, for an outstanding car-buying experience!
Aug 01, 2026
Well between myself and my wife I have gotten our last
Well between myself and my wife I have gotten our last six vehicles. We keep coming back because we get nice dependable vehicles in our price range. And the employees are always so helpful. Will buy again!!
Jul 28, 2026
Friendly service.
Friendly service. Easy to deal with. Great selection of vehicles. Everyone was great from the sales floor, sales manager and finance. I would definitely recommend Spitzer!
Jul 27, 2026
Thanks to Shannon Chunn, Karen , Mel I love the customer
Thanks to Shannon Chunn, Karen , Mel I love the customer service and help they treat their customers like family
Jul 25, 2026
The sales rep Ed was very helpful and very professional,
The sales rep Ed was very helpful and very professional, from the beginning to the end
Lisa Leclair
Service Advisor
Jul 24, 2026
I love Spitzer on brookpark they always take care
I love Spitzer on brookpark they always take care whatever I need done to my vehicle the communication is excellent and Karen Howard the salesperson is a very excellent salesperson.
Jul 03, 2026
Very Good, Helped out a lot and really made sure I will
Very Good, Helped out a lot and really made sure I will be set. Thank you Very much Ed, you made my first car buying experience worthwhile.
Jul 03, 2026
Ed was excellent!
Ed was excellent! He took his time with us, was knowledgeable, and answered all of our questions. He truly gave us a 5-Star experience! We will definitely be back!
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
May 08, 2026
Everyone that I dealt with at the dealership for my
Everyone that I dealt with at the dealership for my appointment was very professional and knowledgeable with the issues I had with the scheduling time and it was resolved immediately and to everyone’s satisfaction.
Denise Baker
Service Advisor
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 07, 2026
I received excellent customer service from mechanical
I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait time on my part.
May 02, 2026
The dealership is exceptionally clean and the staff are
The dealership is exceptionally clean and the staff are knowledgeable and very polite and courteous.
Frank Kelly
Service Manager
Jun 03, 2026
Ashley was persistent and patient while we did our
Ashley was persistent and patient while we did our research. She was able to work out a deal that we are satisfied with. I would recommend Ashley to all interested in a dedicated and helpful sales person.
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 07, 2026
I wouldn’t recommend anyone to purchase a vehicle or have
I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service
Jonathan Gemelas
Finance Manager
Aug 05, 2026
4th vehicle from this dealership, talk about it being
4th vehicle from this dealership, talk about it being easy and straightforward process for car shopping. David is by far the best and most honest salesman I’ve worked with. He doesn’t lie or “pressure” you into coming into the dealership, he’s honest and trustworthy. I can’t wait to buy my fifth car from this dealership in the future.
Jul 25, 2026
I just want to say thank you so much to everyone at
I just want to say thank you so much to everyone at Spitzer! ❤️ From the moment I walked in, I was nervous and anxious, but I left feeling happy, confident, and truly taken care of. A special thank you to: Shannon (Sales Representative) – Thank you for being so kind, patient, and understanding. You made the whole process so much easier. Ted (Sales Manager) – Thank you for being honest, upfront, and willing to work with me every step of the way. I truly appreciated your willingness to help and make everything work. John (Finance Manager) – Thank you for being so respectful and making sure I understood everything and had everything covered before I left. Christy (Customer Service Specialist) – Thank you for your kindness and for making me feel so welcome throughout the experience. Thank you again to the entire team at Spitzer. I came in feeling nervous and anxious, but I left feeling happy, confident, and excited. You all made what I thought would be a stressful experience into such a positive one. I truly appreciate everything you did and highly recommend Spitzer to anyone looking for an honest, caring, and professional team!
Jul 25, 2026
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales consultant), Ted (manager), Christy (customer service manager), and John (finance manager) for making my sister’s dream of getting her new Jeep come true! They truly went above and beyond to work with her budget and make sure she felt comfortable throughout the entire process. They were patient, helpful, and genuinely cared about finding the right vehicle for her. And the best part? They even helped her find the perfect duck to match her personality for her new Jeep! 🦆💛 It was such a fun and thoughtful touch that made the experience even more special. Thank you all for making this such a memorable experience for my sister. She absolutely LOVES her 2022 Jeep Compass, and we couldn’t be happier with the way everything worked out! Highly recommend this team! 🚙✨ I will for sure be here soon to get my dream car ✨
Jul 21, 2026
Very nice buying experience.
Very nice buying experience. Great service and support and follow up. Thank you for all the help.
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Karen Howard
Sales Consultant
Aug 07, 2026
Pleasant experience and fun people to talk too.
Pleasant experience and fun people to talk too. They work for your benefit. Thank you Karen Howard.
Aug 03, 2026
I walked in just looking .
I walked in just looking .I mentioned if they had a Buick Encore and they did The brought the prize way done and the what I put down I walked out with a 2021 Buick encore GX I’m very happy with the staff and they’re Professional way they treated me no hard sales no Pressure
Aug 02, 2026
They took care of everything I asked them when it came
They took care of everything I asked them when it came down to my Jeep Grand Cherokee the love the people up there they’re very nice and respectful I’m glad I did business with them I will Refer anyone to go purchase a vehicle from Spitzer on West 130th Brookpark .
Jul 27, 2026
Thanks to Shannon Chunn, Karen , Mel I love the customer
Thanks to Shannon Chunn, Karen , Mel I love the customer service and help they treat their customers like family
Jul 25, 2026
I want to thank everyone at Spitzer of brookparkbit was
I want to thank everyone at Spitzer of brookparkbit was an energy of none other they treated me as family excellent customer service very efficient and direct I believe I got the best deal for my money an I'm a very happy costumer an shout out to Kia she's one of the best sales reps there
Jesse Lee
Finance Manager
Aug 12, 2026
Brad was great to work with.
Brad was great to work with. Everything was quick and smooth from the moment I walked in till the moment I left.
Aug 02, 2026
Got myself a new truck from Ed Petrella .
Got myself a new truck from Ed Petrella . He did an awesome job . Very impressed with the dealer ship and the staff . Highly recommend buying here
Jul 26, 2026
Enjoyed working with Sales Rep, Brad Horvat.
Enjoyed working with Sales Rep, Brad Horvat. Knowledgeable and responsive to customer concerns. Personable and a pleasure in dealing.
Jul 23, 2026
Our experience has been purchasing our vehicle from
Our experience has been purchasing our vehicle from Spitzer Doge Brookpark. The sales person Ed P. Sales was very helpful sales manager very helpful finding the right vehicle finance manager was great dealing with the final steps. The team has been awesome thanks. My family appreciate all that you have done
Jul 22, 2026
Excellent experience.
Excellent experience. Ed Petrella was a pleasure to work with. Would recommend if you’re in the market for a Ram!
Sean Mangan
Service Advisor
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 07, 2026
I received excellent customer service from mechanical
I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait time on my part.
Apr 30, 2026
I would personally like to thank Kim for her efforts in
I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of warranty for the specific services needed. .
Apr 04, 2026
Had a issue with my new jeep gladiator they help me get
Had a issue with my new jeep gladiator they help me get the information needed to solve my issue but I should say I bought my new jeep from a different dealer and they new this and still helped me so I have and will them with all my service needs
Bob Paradise
Sales Manager
Aug 05, 2026
4th vehicle from this dealership, talk about it being
4th vehicle from this dealership, talk about it being easy and straightforward process for car shopping. David is by far the best and most honest salesman I’ve worked with. He doesn’t lie or “pressure” you into coming into the dealership, he’s honest and trustworthy. I can’t wait to buy my fifth car from this dealership in the future.
Aug 01, 2026
I recently purchased a new Jeep Gladiator from Spitzer
I recently purchased a new Jeep Gladiator from Spitzer Jeep Ram in Brook Park, and the entire experience was outstanding. Ed, my salesperson, was absolutely fantastic. If I could give him 20 stars, I would! He was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, stress-free, and enjoyable from start to finish. The entire staff at Spitzer Jeep Ram was exceptional. Everyone was friendly, courteous, and treated me like family throughout the purchase. Their customer service went above and beyond my expectations. I am extremely happy with my new Jeep Gladiator and highly recommend Spitzer Jeep Ram Brook Park to anyone looking to purchase a new or used vehicle. If you're shopping for a vehicle, be sure to ask for Ed. You won't be disappointed! Thank you, Ed and the entire Spitzer Jeep Ram team, for an outstanding car-buying experience!
Jul 26, 2026
Enjoyed working with Sales Rep, Brad Horvat.
Enjoyed working with Sales Rep, Brad Horvat. Knowledgeable and responsive to customer concerns. Personable and a pleasure in dealing.
Jul 24, 2026
Great experience friendly and helpful staff Ed Justin and
Great experience friendly and helpful staff Ed Justin and Bobby made it pleasent purchase I highly recommended buying here.
Jul 21, 2026
Great experience.
Great experience. Very helpful. Entire staff was very friendly. I would not buy a car anywhere else.
Crystal Barber
Service Advisor
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
Mar 26, 2026
The service department was clean, the employees were nice
The service department was clean, the employees were nice and professional. Had diesel oil/filter changed, tires rotated. Was done on time with no hidden surprises or fees.
Mar 19, 2026
Everyone was nice and my car was done in a short time and
Everyone was nice and my car was done in a short time and if I was confused on something they explained it to me
Christina Taylor
Cashier Receptionist
Aug 02, 2026
Got myself a new truck from Ed Petrella .
Got myself a new truck from Ed Petrella . He did an awesome job . Very impressed with the dealer ship and the staff . Highly recommend buying here
Aug 01, 2026
I recently purchased a new Jeep Gladiator from Spitzer
I recently purchased a new Jeep Gladiator from Spitzer Jeep Ram in Brook Park, and the entire experience was outstanding. Ed, my salesperson, was absolutely fantastic. If I could give him 20 stars, I would! He was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, stress-free, and enjoyable from start to finish. The entire staff at Spitzer Jeep Ram was exceptional. Everyone was friendly, courteous, and treated me like family throughout the purchase. Their customer service went above and beyond my expectations. I am extremely happy with my new Jeep Gladiator and highly recommend Spitzer Jeep Ram Brook Park to anyone looking to purchase a new or used vehicle. If you're shopping for a vehicle, be sure to ask for Ed. You won't be disappointed! Thank you, Ed and the entire Spitzer Jeep Ram team, for an outstanding car-buying experience!
Jul 25, 2026
I just want to say thank you so much to everyone at
I just want to say thank you so much to everyone at Spitzer! ❤️ From the moment I walked in, I was nervous and anxious, but I left feeling happy, confident, and truly taken care of. A special thank you to: Shannon (Sales Representative) – Thank you for being so kind, patient, and understanding. You made the whole process so much easier. Ted (Sales Manager) – Thank you for being honest, upfront, and willing to work with me every step of the way. I truly appreciated your willingness to help and make everything work. John (Finance Manager) – Thank you for being so respectful and making sure I understood everything and had everything covered before I left. Christy (Customer Service Specialist) – Thank you for your kindness and for making me feel so welcome throughout the experience. Thank you again to the entire team at Spitzer. I came in feeling nervous and anxious, but I left feeling happy, confident, and excited. You all made what I thought would be a stressful experience into such a positive one. I truly appreciate everything you did and highly recommend Spitzer to anyone looking for an honest, caring, and professional team!
Jul 25, 2026
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales consultant), Ted (manager), Christy (customer service manager), and John (finance manager) for making my sister’s dream of getting her new Jeep come true! They truly went above and beyond to work with her budget and make sure she felt comfortable throughout the entire process. They were patient, helpful, and genuinely cared about finding the right vehicle for her. And the best part? They even helped her find the perfect duck to match her personality for her new Jeep! 🦆💛 It was such a fun and thoughtful touch that made the experience even more special. Thank you all for making this such a memorable experience for my sister. She absolutely LOVES her 2022 Jeep Compass, and we couldn’t be happier with the way everything worked out! Highly recommend this team! 🚙✨ I will for sure be here soon to get my dream car ✨
Jul 25, 2026
The sales rep Ed was very helpful and very professional,
The sales rep Ed was very helpful and very professional, from the beginning to the end
Paul Wilson
Service Director
Jun 03, 2026
It is unfortunate that I have had to resort to this, but
It is unfortunate that I have had to resort to this, but I have been unable to get any return phone calls from Paul Wilson following a conversation we had after a service appointment at this dealership. I have now had two separate service experiences at this dealership where I was contacted and informed that my vehicle required repairs costing thousands of dollars. The first time, my vehicle was only slightly out of warranty. I went back and forth with Jeep corporate regarding the issue and was eventually told I would be refunded for the repair. I was never issued a refund and, all communication stopped, and I was unable to get in contact with anyone. I raised this issue with the dealership’s Service Manager during my next service visit and was told they would assist me; however, nothing was ever done. During my second experience of being quoted another repair in the thousands of dollars, I pushed back more firmly and was eventually able to get the cost significantly reduced. When I picked up my vehicle, I spoke with Paul, who took my contact information along with emails related to my first issue and said he would look into everything and follow up with me. I never heard back from him. Every time I called and attempted to speak with him, I was told he was in a meeting and would return my call. Weeks later, I am still waiting. The customer service from this service department is, unfortunately, consistent with my experience with Jeep corporate customer service. I do not recommend bringing your vehicle to this service department unless you are prepared to overpay for repairs.
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 02, 2026
Great experience.
Great experience. Car was ready when promised. Enjoyed snacks while waiting. Will definitely be back again.
Joshua Darnall
Service Lane Sales Manager
Jul 28, 2026
Friendly service.
Friendly service. Easy to deal with. Great selection of vehicles. Everyone was great from the sales floor, sales manager and finance. I would definitely recommend Spitzer!
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Jan 20, 2026
Lack of accountability.
Lack of accountability. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking.
Nov 29, 2025
Ariel did his best job at trying to get my work approved
Ariel did his best job at trying to get my work approved through my insurance. He made recommendations and gave pointers while buying my new tires as well. Very informative and very helpful.
Oct 25, 2025
I’m truly appreciative and thankful you all go above and
I’m truly appreciative and thankful you all go above and beyond to accommodate me. My vehicles are always taken care of within a reasonable time. Everyone’s been hospitable and outgoing. And traveling thirty plus miles from my area, Beachwood, seems all worth wild. Thanks for such a warm reception.
Anthony Nemi
Sales Consultant
Aug 02, 2026
Him and his coworker presented themselves as very
Him and his coworker presented themselves as very unprofessional. Blatantly wasting our time. Don’t go to this dealership on sunday unless “you see a car in the lot and want to buy it”. Oh and also don’t go if you’re not with your husband.
Jun 04, 2026
Ashly Worked hard to find a SUV that fit me.
Ashly Worked hard to find a SUV that fit me. She was very knowledgeable and very helpful
May 18, 2026
Very easy process!
Very easy process! Everyone at the dealership was so nice and the Dealership itself was beautiful.
May 05, 2026
They listened and worked with me on what I needed for my
They listened and worked with me on what I needed for my trade. I was happy with the deal
May 02, 2026
Good.
Good. Tony is excellent and knowledgeable Tony communicates well and helps make a smooth purchase process
Mel Curran
Sales Manager
Aug 01, 2026
Well between myself and my wife I have gotten our last
Well between myself and my wife I have gotten our last six vehicles. We keep coming back because we get nice dependable vehicles in our price range. And the employees are always so helpful. Will buy again!!
Jul 27, 2026
Thanks to Shannon Chunn, Karen , Mel I love the customer
Thanks to Shannon Chunn, Karen , Mel I love the customer service and help they treat their customers like family
Jul 25, 2026
The sales rep Ed was very helpful and very professional,
The sales rep Ed was very helpful and very professional, from the beginning to the end
Jul 23, 2026
Our experience has been purchasing our vehicle from
Our experience has been purchasing our vehicle from Spitzer Doge Brookpark. The sales person Ed P. Sales was very helpful sales manager very helpful finding the right vehicle finance manager was great dealing with the final steps. The team has been awesome thanks. My family appreciate all that you have done
Jul 22, 2026
Excellent experience.
Excellent experience. Ed Petrella was a pleasure to work with. Would recommend if you’re in the market for a Ram!
Lisa Jackson
Cashier Receptionist
Aug 03, 2026
I walked in just looking .
I walked in just looking .I mentioned if they had a Buick Encore and they did The brought the prize way done and the what I put down I walked out with a 2021 Buick encore GX I’m very happy with the staff and they’re Professional way they treated me no hard sales no Pressure
Aug 01, 2026
I recently purchased a new Jeep Gladiator from Spitzer
I recently purchased a new Jeep Gladiator from Spitzer Jeep Ram in Brook Park, and the entire experience was outstanding. Ed, my salesperson, was absolutely fantastic. If I could give him 20 stars, I would! He was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, stress-free, and enjoyable from start to finish. The entire staff at Spitzer Jeep Ram was exceptional. Everyone was friendly, courteous, and treated me like family throughout the purchase. Their customer service went above and beyond my expectations. I am extremely happy with my new Jeep Gladiator and highly recommend Spitzer Jeep Ram Brook Park to anyone looking to purchase a new or used vehicle. If you're shopping for a vehicle, be sure to ask for Ed. You won't be disappointed! Thank you, Ed and the entire Spitzer Jeep Ram team, for an outstanding car-buying experience!
Jul 24, 2026
Great experience friendly and helpful staff Ed Justin and
Great experience friendly and helpful staff Ed Justin and Bobby made it pleasent purchase I highly recommended buying here.
Jul 11, 2026
From the moment I walked on the lot everyone was very
From the moment I walked on the lot everyone was very nice to me and Ed was very helpful in getting me into a new car
Jul 03, 2026
Ed was excellent!
Ed was excellent! He took his time with us, was knowledgeable, and answered all of our questions. He truly gave us a 5-Star experience! We will definitely be back!
Ian Tillman
Parts Manager
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 10, 2026
I dropped my vehicle off for an oil change and the lady
I dropped my vehicle off for an oil change and the lady at the desk was very nice and helpful. She took all my info as usual and told me I was ready to go. As I went to leave Sean Mangan came running out YELLING at me and saying why was I leaving he didn't have any info on me. I told him the the lady at the desk had got everything. He told me that did not matter he needed me in his system. He was very rude and I don't know if I will be bringing my vehicle back or buy another vehicle from you after this interaction. I have also felt welcomed and treated very well when doing business with you but this was an awful experience
May 08, 2026
It was great They got me taken care of quickly and
It was great They got me taken care of quickly and professionally I will return for future needs
May 02, 2026
The dealership is exceptionally clean and the staff are
The dealership is exceptionally clean and the staff are knowledgeable and very polite and courteous.
Apr 28, 2026
They are very good at trying to help you the prices are
They are very good at trying to help you the prices are very high though
Shannon Chunn
Sales Consultant
Jul 27, 2026
Thanks to Shannon Chunn, Karen , Mel I love the customer
Thanks to Shannon Chunn, Karen , Mel I love the customer service and help they treat their customers like family
Jul 25, 2026
I just want to say thank you so much to everyone at
I just want to say thank you so much to everyone at Spitzer! ❤️ From the moment I walked in, I was nervous and anxious, but I left feeling happy, confident, and truly taken care of. A special thank you to: Shannon (Sales Representative) – Thank you for being so kind, patient, and understanding. You made the whole process so much easier. Ted (Sales Manager) – Thank you for being honest, upfront, and willing to work with me every step of the way. I truly appreciated your willingness to help and make everything work. John (Finance Manager) – Thank you for being so respectful and making sure I understood everything and had everything covered before I left. Christy (Customer Service Specialist) – Thank you for your kindness and for making me feel so welcome throughout the experience. Thank you again to the entire team at Spitzer. I came in feeling nervous and anxious, but I left feeling happy, confident, and excited. You all made what I thought would be a stressful experience into such a positive one. I truly appreciate everything you did and highly recommend Spitzer to anyone looking for an honest, caring, and professional team!
Jul 25, 2026
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales
⭐️⭐️⭐️⭐️⭐️ Huge thank you to Shannon (sales consultant), Ted (manager), Christy (customer service manager), and John (finance manager) for making my sister’s dream of getting her new Jeep come true! They truly went above and beyond to work with her budget and make sure she felt comfortable throughout the entire process. They were patient, helpful, and genuinely cared about finding the right vehicle for her. And the best part? They even helped her find the perfect duck to match her personality for her new Jeep! 🦆💛 It was such a fun and thoughtful touch that made the experience even more special. Thank you all for making this such a memorable experience for my sister. She absolutely LOVES her 2022 Jeep Compass, and we couldn’t be happier with the way everything worked out! Highly recommend this team! 🚙✨ I will for sure be here soon to get my dream car ✨
Jul 11, 2026
She explained everything very well and she was such a
She explained everything very well and she was such a good sales rep. She is awesome! Made the buying process fun and communicated very well. Justin was a great finance manager too! Very helpful. Ted was great and explained any questions I had also. Very great dealership and crew. Would shop again at Spitzer !
Jul 10, 2026
Great experience working with Shannon.
Great experience working with Shannon. I was in and out and happy within 2 hours!
Zakiyyah Jawad
Sales Consultant
Aug 04, 2026
They were very professional and kind they took very good
They were very professional and kind they took very good care of me and my wife and Kia and here staff were so amazing by helping me with getting the truck me and my kid are so happy now thank you so much Spitzer in brook park
Aug 03, 2026
People who work there were kind and helpful.
People who work there were kind and helpful. The vehicle I bought was amazing and is in great shape.
Aug 03, 2026
I walked in just looking .
I walked in just looking .I mentioned if they had a Buick Encore and they did The brought the prize way done and the what I put down I walked out with a 2021 Buick encore GX I’m very happy with the staff and they’re Professional way they treated me no hard sales no Pressure
Aug 02, 2026
They took care of everything I asked them when it came
They took care of everything I asked them when it came down to my Jeep Grand Cherokee the love the people up there they’re very nice and respectful I’m glad I did business with them I will Refer anyone to go purchase a vehicle from Spitzer on West 130th Brookpark .
Jul 25, 2026
I want to thank everyone at Spitzer of brookparkbit was
I want to thank everyone at Spitzer of brookparkbit was an energy of none other they treated me as family excellent customer service very efficient and direct I believe I got the best deal for my money an I'm a very happy costumer an shout out to Kia she's one of the best sales reps there
Brad Horvat
Sales Consultant
Aug 12, 2026
Brad was great to work with.
Brad was great to work with. Everything was quick and smooth from the moment I walked in till the moment I left.
Jul 28, 2026
Friendly service.
Friendly service. Easy to deal with. Great selection of vehicles. Everyone was great from the sales floor, sales manager and finance. I would definitely recommend Spitzer!
Jul 26, 2026
Enjoyed working with Sales Rep, Brad Horvat.
Enjoyed working with Sales Rep, Brad Horvat. Knowledgeable and responsive to customer concerns. Personable and a pleasure in dealing.
Jul 21, 2026
Great experience.
Great experience. Very helpful. Entire staff was very friendly. I would not buy a car anywhere else.
Jul 20, 2026
I had an outstanding experience at the dealership, and I
I had an outstanding experience at the dealership, and I can’t recommend Brad enough! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the right vehicle instead of pressuring me into a sale. Brad took the time to answer all of my questions, explained every step of the process clearly, and made sure I was comfortable with my decision. His professionalism, honesty, and attention to detail made the entire experience smooth and stress-free. If you’re looking for someone who truly cares about his customers and goes above and beyond, ask for Brad. He made buying a car an enjoyable experience, and I’ll definitely be recommending him to friends and family. Five stars all the way!
Jim Crail
Fixed Operations Manager
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Mar 17, 2026
So i brong my vehicle in to get the recalls tooking care
So i brong my vehicle in to get the recalls tooking care of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technician could explain and show me better... I get to the dealership and walked to my vehicle where i was shown my gas tank and the tip of my quick connector for the fuel line snapped and was then told by the technician he tried to superglue it back together everything else came apart fine and was great this snapped when he took it off i took pictures and asked if i could speak to a supervisor and was told he was in a meeting after waiting a hour i asked to speak with the Gm please and was told he was in a meeting ok ill wait after another hour i was told that it was epoxyed and i can see it but not touch it i took another picture and asked for the gm i was told he was not in today i asked can i have his business card please they then told me he doesn't have contact information to call the store number i have the pictures of before when it was superglued and after it was then epoxyed it is more then clear from pictures and looking at the break it was done from the technician and this dealership who do I have to or need to contact to speak to someone to have my vehicle back the same way it was when i dropped it off??
Dec 10, 2025
Great dealership so easy to work with!
Great dealership so easy to work with! Very kind and a lot of smiles at the dealership
Nov 22, 2025
Everyone in the service department were very
Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for me at no charge because of the slight delay
Nov 13, 2025
Amazing service!
Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs.
Jasmine Current
Service Greeter
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
May 08, 2026
Everyone that I dealt with at the dealership for my
Everyone that I dealt with at the dealership for my appointment was very professional and knowledgeable with the issues I had with the scheduling time and it was resolved immediately and to everyone’s satisfaction.
Apr 28, 2026
They are very good at trying to help you the prices are
They are very good at trying to help you the prices are very high though
Apr 01, 2026
Everyone was very pleasant and professional.
Everyone was very pleasant and professional. Answered all of my questions. The waiting room was very nice.
Laura McKinley
Service BDC Associate
Jun 03, 2026
I thank you very much for the efforts you have put into
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
May 07, 2026
I wouldn’t recommend anyone to purchase a vehicle or have
I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service
Apr 30, 2026
I would personally like to thank Kim for her efforts in
I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of warranty for the specific services needed. .
Nov 11, 2025
I brought my vehicle in in late September October 10th,
I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation
Santierra White
Sales Consultant
Jul 21, 2026
T was a great salesperson and great to work with, very
T was a great salesperson and great to work with, very knowledgable and answered all our questions
Jul 05, 2026
Had a rocky start in looking for a truck at another
Had a rocky start in looking for a truck at another dealership but Spitzer came thru and made the process quick and easy. They didn't have the vehicle I wanted on the lot but in less than a day one was there. Streamlined process, friendly staff, awesome numbers, lifetime warranty. Not much more I could have asked for. Thank you Ted and "T" for all your help! Jon in financing was straight forward and honest as well
Jul 03, 2026
Overall this dealership provided a great experience.
Overall this dealership provided a great experience. I was greeted warmly at the door when I arrived. I never felt pressured to make a purchase, instead a genuine attempt to earn my business was made. T listened to what I wanted and did her to check every box on my list. Finance delivered on getting the price to where I wanted it to be without any haggling. Wonderful experience from start to finish.
Jul 02, 2026
Great sales all the way around.
Great sales all the way around. From T and the rest. Couldn't be happier!
Marangelis Fontanez
Service Greeter
Jun 03, 2026
The whole crew were so nice and helpful the moment I went
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
Dec 10, 2025
Great dealership so easy to work with!
Great dealership so easy to work with! Very kind and a lot of smiles at the dealership
Nov 11, 2025
I brought my vehicle in in late September October 10th,
I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation
Rachel Greathouse
Service Advisor
Jul 18, 2026
Very customer service oriented and assisted me in getting
Very customer service oriented and assisted me in getting the exact vehicle with the packages I wanted
Jun 12, 2026
I took my vehicle in for a check engine light problem.
I took my vehicle in for a check engine light problem. They diagnosed the problem quickly and made the necessary repairs. The technician even took my vehicle for a test drive to ensure that everything was working properly and the check engine light remained off. My wait time was considerably less than anticipated. I would definitely recommend their service department and return in the future.
May 15, 2026
Polite and knowledgeable.
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
Dennis Bosze Jr
Parts Counterperson
Feb 02, 2026
All ways a great experience great people to deal with job
All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city
Oct 03, 2025
Staff I was very pleasant.
Staff I was very pleasant. Service was excellent. Waiting area was comfortable. Will be back