Our Reviews
The worst exoerience ive ever had buying a car!!!! They sold me a 2023 used car that turned out to be broken/ not running right. They took the car to service it and Its been 2 weeks and I still have no car and they can't tell me when it will be fixed . They wont let me " return" the broken car they sold me or get out of the sale even though it was broken when they sold it to me They have the car , I dont have the car, yet im expected to sill pay for the broken ... Read More Google - Nov 11, 2026
DO NOT TAKE YOUR VEHICLE HERE.
I have had an absolutely terrible experience with this dealership, and I would strongly caution anyone against trusting them with their vehicle. I paid this establishment to perform maintenance on my 2023 Dodge Ram 1500. Now, I’m dealing with a serious mechanical situation, and the mechanic currently inspecting my truck has informed me that there was no oil in the engine. Let that sink in. I paid for maintenance, trusted this dealership to properly service my vehicle, and now I’m potentially facing thousands of dollars in repairs because of what appears to be an ... Read More Google - Nov 10, 2026
Frank was extremely helpfull Kren kept telling me I need to download an app on my phone or I couldn't drive off the lot but I didn't want it turned out I didn't need it other then that she was helpfull
The initial sales guy I worked with was quite pushy to steer me away from my request even though I told him I had my mind set on test driving a vehicle that was similar to the build and tires of a Rubicon. I was then switched over the a lady, we text drove a sport and when I asked to test drive the Willy’s since it was the closest to the Rubicon I was told they do not have time since everyone was with customers. I looked around and there was no one waiting and when I drove ... Read More Google - Nov 8, 2026
We had an amazing experience here at SPITZER Jeep Ed is very kind, patient and resourceful Bobby and Jesse were solid, honest and very easy to work with. Making this buying experience wonderful. We highly recommend this SPITZER dealership!! Especially Ed!! Ask for him!! You will be glad you did!!
This dealerships has a Good friendly atmosphere, I Had a great sales associate Karen Howard! I Would definitely recommend thiis dealership to anyone looking for a new or used vehicle.
The guy who helped me (Ed) was phenomenal! Had the best car buying experience ever! Ted picked out the best car within my price range, Bobby gave me a great deal, and Justin took great care of me in finance. This was a great experience!!
The best dealership around. Top notch sales team, management, service, cashiers, all of it. You literally cannot beat their prices and service.
This was a great buying experience!! Ed, Mel and Jesse were extremely helpful, got me a great deal, and got it done in a timely manner.
Saher was absolutely amazing at helping us thru the process and look at different vehicles
Nice.service and employees!
The Spitzer Brookpark dealer and saleswoman Shannon went above and beyond to take care of my Wife and I with transferring a vehicle we found online from another Spitzer dealer. This has been the best experience we have ever had at a car dealership. The courtesy shown was awesome, refreshments, snacks, extremely clean place. Thank you!
Absolutely love this place. I've purchased many cars in the past and I have never been happier than the day I drove out with my new truck. This was the first time I was able to purchase the vehicle I actually came in to buy. It took three different dealers in the past to be finally able to get my dream truck. Thank you so much Joy, Mel and Jon.
Awesome experience ask for Brad if you need a car it was seamless and the best car buying experience I ever had! Can’t recommend this dealership enough!
The team at Spitzer jeep were wonderful. Ed with the sale, Jon the finance manager, and Bobby the sales manager listened to my needs and accommodated everything. We closed the deal in short order and I was able to get the vehicle home. Thanks again guys.
The Spitzer dealership on Brookpark is very customer-focused on service and the attention provided to me by Brad was exceptional. I came in with a unique situation and the team was able to help me confirm the vehicle I wanted and they made it easy to fit that vehicle into my budget. I appreciate their time and highly recommend this dealership and Brad H. if you are in the market for a new lease or purchase!
Ariel has no business in the service industry. They will reply to this message and continue to lie for him, but here’s what happened.
Some broken curb debris on the road down from the dealership took out both my passenger tires. I had to haveit towed to them, w limited options late on a Friday. Ariel is great until he gets you to sign. He talked about trying to get it done quick and would have it looked at by Monday.
I call Monday, no response. Call again and then get a text end of day saying they haven’... Read More Google - Oct 27, 2026
Saher got us into our dream car
I was very happy with the way I was treated. Large selection made getting the vehicle I really wanted easy.
DO NOT BRING YOUR CAR HERE!!! This has to be one of THE WORST businesses I've ever worked with. I brought my Jeep in for service last Tuesday and was told that they would run a diagnostic and text me with what work was needed and the cost. It's been a week. They still haven't texted me. I've called almost every day to try and get some kind of update. Each time I've been transferred and left a message. They have yet to call back. Today I left a message with the manager. She did ... Read More Google - Oct 26, 2026
If I could give a 0-star review, I would. I will never be returning to this dealership after the experience I had. I scheduled an appointment to have a diagnostic ran on my car and when I showed up for that appointment (which is over 30 minutes away) they said they couldn’t fit me in. I dropped my car off the following week and heard nothing regarding the diagnostic until 15 minutes before they closed. We received a text saying it was ready and confirmed with a cashier that it was ready. When we arrived to pick it up it certainly ... Read More Google - Oct 26, 2026
I didn't buy a car today but it's not for a lack of effort.. Saher was amazing at helping show me cars and test drives and not trying to force me into something I didn't like! I will be coming back to buy from him very soon!
Amabilidad confianza onestidad ..y super buenos carros es una linda experiencia para comprar su nuevo carro es lo mejor
There’s no reason to go anywhere else. This is a class A, top notch dealership though and through.
Ask for saher if you come here!! Great guy
Shout out saher for everything he helped me with
I had a great experience at this Ram dealership, and Joy was an absolute pleasure to work with! She is a true professional and did an amazing job throughout the buying process. I truly appreciated her dedication and the care she put into making it a positive experience. I highly recommend this dealership—and be sure to ask for Joy!
They were very good listeners and followed the guidelines of what I wanted and needed in my vehicle. Great experience.
Dave and Mel are great guys and the best customer service.i would go back again with Dave
Had a great experience, Ed was really helpful , service was very good and respectful, would come again if have to!!!!
I love Ed! Very helpful! I would buy here again. Looking forward to working with them!
She was nice to deal with. Even though my vehicle wasn't repaired. I guess due to a bad part that came in. Rachel did her part. She was on top of things. She followed through properly. Highly recommended.
Very professional Brad gave the most informative and helpful sales experience i have ever received. 5 star
This is the best dealer experience ive had and have bought multiple cars from multiple dealers and this is the best experience so far thanks to my cool sale people Addison Ed Petrella
We were very pleased with our experience at Spitzer. Shannon was our sales person; she did a great job showing us the car and had a fun personality. Jesse in finance was also helpful. Overall we would buy here again.
Shannon was very pleasant to work with and informative and she knows exactly what she’s doing when carbine is needed
My experience was more than wonderful! They worked with me in my unfortunate situation! I would recommend 1000x. Ask for Ed Petrella he’s GREAT!
Worst experience I’ve ever had at a dealership, it was a far drive for me so I called to discuss numbers over the phone they agreed over the phone 3 different times a payment I was comfortable with and then when we got there had it $50 more and told me they could not go lower. They also told me they would give me 3k for my trade in and then when we said we were financing through our credit union they would only give me $500 for my trade in. This was a complete waste of my time and I will ... Read More Google - Oct 2, 2026
Super friendly staff. Especially Shannon. The best car buying experience I’ve ever had. My wife is absolutely thrilled with her new Jeep!
She made the car buying experience enjoyable and helped me get a really fair deal on my used car
Had a great service experience with my 24 Grand Chrokee. Crystal was a life saver! Got me back in my car faster than my usual dealership. Customer service like that creates a customer for life! Thank you so much!
She was so helpful and knowledgeable about the car I wanted. Her and Fallon made sure I was comfortable in the car, comfortable with the price and comfortable during the process. I can’t say enough great things about them
Ed was our salesperson, he was fantastic in finding us our new vehicle, very transparent and accommodating.
Really really good experience. The salesmen were very professional. Friendly friendly friendly! And also helpful.
Big shout out to ED & Sebastian for helping me purchase my first RAM! The willingness to work with the payment was amazing! Would recommend to family & friends for any future car purchases!
The process was very seamless. I was impressed with the handling of my needs. I didn't feel pressured at all, and I am very pleased with the vehicle I purchased.
Everything was great! Great service from Ed, John, and Josh! I highly recommend this dealership!
It was a pleasure working with the guys at Spitzer jeep Ram today on the purchase of our new jeep. Thank you Ed petrella, Justin Sandahl and Bob Paradise for your help!! I highly recommend these guys for your next purchase or lease!!
We had a great experience working with Ed and the team here and are driving home an AMAZING Jeep with great support and value.
I am editing this review. I initially gave the dealership one star because some of the problems we had with the sales person and in finance. One of the sales managers immediately reached out to me and made things right. We are definitely happy with the car and the price.
Great
Very disappointing experience with Spitzer Motor City, and the pricing shown on their own online scheduler is a major part of the reason.
I had originally scheduled service for Friday, September 4th, but I needed to reschedule. I called and was told I had been moved to Saturday, September 5th at noon. I arrived around noon only to find out the employee I spoke with had actually scheduled me for September 18th.
The service advisor made it very clear that he was not happy I was there, even though I showed up for the appointment I had been told I ... Read More Google - Sep 15, 2026
Brad Horvat was fantastic to work with! I was pressed for time with only two weeks left on my lease, and Brad made the whole process quick and easy. He showed me the perfect Jeep Grand Cherokee, we made the deal, and I was out the door in no time. Great service, no wasted time, and exactly what I was looking for. Highly recommend Brad!
I absolutely love the Jeep you picked for me and I trusted your choice so much that I said YES without even a test drive! And you nailed it , I LOVE IT! I am SO, SO, SO happy!! It was truly an amazing experience working with you. Thank you, Ted! 🚙
If I could give Ed, Mel, Jesse and Tamara 10 stars, I would!! This entire experience has been awesome!! Everything was very streamlined, efficient and I even got the payment I wanted!! Overall, this has been the best experience ever!!
Ed was great to work with, helped us tremendously purchasing a vehicle. Would 100% recommend Ed for all your car needs.
Ed did an outstanding job finding me the right vehicle!! Ted got me a great deal!! Justin explained financing very thoroughly!! This was a great experience! I highly recommend Ed!!
Super nice service dept technician advisors. Clean, nice waiting area. They keep you informed on the repair process. They have a big selection of jeeps and trucks. Not a lot of cars though. Probably because dodge only makes chargers now.
My experience with Ed was very pleasant and very helpful he showed me options that fit me and my budget.
Lisa in service gets 5 stars! She's amazing. Such an angel on your worst day!
Ed was great, made the experience smooth and made sure my needs of what I wanted were met. He got me the deal I wanted. Highly recommend l!!
This experience was definitely a JOURNEY 😂, but what matters most is how it ended — I left happy, with a beautiful new Jeep and feeling like a princess! 👑🚙
Huge shoutout to Ted 🤜 and his team — genuinely good, honest people who made 100% sure everything was right. If they can handle my strong personality, they can handle ANYONE! Ted is definitely the guy who knows how to make things happen.
My Jeep looked AMAZING at pickup — everything was ready for me, and YES… full tank! ⛽️
David 🕹️is your technology guy — he’ll show you all the cool things your new Jeep can do. ... Read More DealerRater - Sep 6, 2026
Ed, Bobby and Justin helped me get the vehicle I came in for with no issue or hassle and at the price I wanted. Great experience
Everything was pretty straightforward. While the process was long, I enjoyed the team that worked with my husband and I. Ted, Joy, Brad, and Jon were all kind and accommodating. Despite a few bumps, they worked hard so that we could leave happy. I would recommend for sure.
I’ve been to this dealership twice now—first when I bought my truck and again after it was totaled and I needed a new one. Jesse, Ed, and Tamara were all amazing and made the whole process so much easier! But ED IS THE BOMB BOMB! 💣🔥 He went above and beyond, was so helpful, patient, and genuinely cared about making sure I was taken care of. If you go here, ASK FOR ED! You won’t regret it! ❤️
Friendly and very thorough. Place is very clean.
I had an excellent experience working with Dave. He was professional, friendly, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured.
He took the time to answer all of my questions, explained everything clearly, and went above and beyond to make sure I was comfortable and satisfied with my purchase. It’s clear that he truly cares about his customers and takes pride in what he does.
If you’re looking for a trustworthy, honest, and great car salesman, I highly recommend Dave. I ... Read More DealerRater - Sep 2, 2026
I had a great experience with Brad from start to finish! He was honest, helpful, and made the whole car-buying process easy and stress-free. I never felt pressured, and he really listened to what I wanted. Highly recommend!
Ed , mel and john were great they did everything they could to get me the car i wanted . I appreciate all of them
John Mel and Ed were amazing. I would send anyone here and have sent friends and family. This is the second vehicle. I’ve bought from this store and it’s probably seven total through Spitzer, but this dealership has been my favorite.
Great experience. I didn't expect to be able to get a truck today. Ed, Mel and Justin were amazing!! Overall, this has been the best vehicle purchase experience!!
no high pressure sales tactics. works with customer to get best deal possible. courteous and easy to work with
The whole team was very helpful and explained everything I needed to know about my new lease
Ed was very personable. He was a pleasure to work with and went above and beyond for me!
Customer service is by far very enjoyable by the whole staff. This was my first purchase of a vehicle and the experience was very nice. Thank you Brad and Joy.
I worked with ED today and he was an amazing help with getting me a great deal. Amazing person to talk to as well as easy to get along with. I recommend him to anyone trying to buy any type of vehicle.
Exceptional. Everyone was very kind and sales & financed worked with and I drove away with my new vehicle. Show room and offices spotless!
He was extremely kind and really listened and told me what to look for. When I called him the night before, he remembered the question and said it was he who took my call. He was very patient, kind and explained many things which is something I appreciate. Great customer service!
Rude person.
Excellent service. Was outside this morning greeting customers. I can’t say enough about Brad and this dealership. Walked in and walked out with a new vehicle. No hassle and so friendly!!
Brad was an excellent representation of customer service. He made the process fun, communicated well, and was very efficient.
Joy was a pleasure to work with. She listened, that won me over!! She made my car buying experience a GREaT ONE!!
Awesome experience working with Brad this is the second car my family has bought from him! If you ever need a new car and want a pressure free experience where all your wants and needs in a vehicle are met see Brad! Definitely recommending him to all my friends and family.
Brad was amazing to work with, obviously cared for what was the best for us. Definitely would recommend for anyone coming in!
I went to Spitzer Jeep in Brook Park for a simple oil change and ended up spending $115. During the visit, I was given several recommendations for repairs totaling nearly $6,000. While I appreciated being informed about potential issues with my Wrangler, I declined because I could have the same work completed by a trusted local mechanic for significantly less. The employee assisting me seemed visibly annoyed after I declined the recommended services, which made the experience uncomfortable. I did not appreciate feeling pressured for simply choosing not to approve thousands of dollars in repairs. Based on this experience, I would not ... Read More Google - Aug 21, 2026
Me and my husband worked with Zakiyyah she listened to everything we wanted and was able to deliver what we asked for. She was very sweet, kind and great personality. I would definitely refer my friends and family to her.
Very nice and honest. Approachable. he made sure i got a phenominal deal. mel and dave are the dynamic duo!
Love my new truck. Excellent customer service all around. Thank you Karen, Bobby, Justin, Jon, Tony and staff.
Ed, Bob, and Justin did an amazing job!! Definitely a 5-star experience! I would highly recommend Ed and the dealership!!
I just bought a truck and had a great experience! The saleswoman was extremely helpful, friendly, and patient. She took the time to explain everything to me and made sure I understood all the details before I made my decision. I never felt pressured, and the whole process was smooth and easy. I really appreciate her help and would definitely recommend her to anyone looking to buy a vehicle!