Our Reviews
Richard Carver was amazing in communication as well as helping me get my car fixed with my warranty. He made it such a seamless transaction and I didn't feel like I was just a number like it used to be up there. The remodel they have done was way overdue and things seem to run much smoother now that they have things more organized, more room and more workers. Well done Spitzer!
I wanted to get a new SUV. I spoke with David Adkins and he was willing to help. Once I got there he helped find the vehicle that had everything that I was looking for. He made the experience so easy and not stressful. When it is time to buy again I will be going back to him.
I came in after my oil filter blew out following improper maintenance at an other dealer. Richard and the team identified the problem and fixed it quickly and efficiently. It was great service.
Gabrielle Rodriguez was very instrumental in making the process quick efficient, courteous and satisfying. Thank you for a great customer service
Logan in the service department is top notch. I had a great experience with him as he was the one who took care of me and my concerns.
It was an excellent experience buying my new Jeep Compass from this dealership and Joel Wilson
Joel Wilson and the entire team at SPITZER CDJR Cleveland are incredible. I simply won’t go anywhere else. Top notch. The attention to detail, customer service, and knowledge the staff has is incredible.
Joel Wilson was amazing, thank you so much for helping us find the perfect truck for me. Thank you Joel Wilson!
Great service and helpful. Logan South kept me updated throughout the entire service call. Love the video.
Logan south was very helpful and nice with my service. The dealership was clean and also very easy to schedule and bring my truck in
My service by Gabrielle Roberts was top notch and she provided a very detailed report out on the status of my vehicle and next steps to get a few issues resolved. Appreciate her focus to strive for excellence!
Service was timely and good communication with Gabrielle Roberts on the repairs needed and cost.. Auto now operating safely.
My Jeep was serviced quickly and I felt it was done/explained well. The walk around video Logan South sent to show me everything they had inspected and completed was phenomenal.
Excellent sales and service staff. My goal was to see if I could renew my extended warranty on my car. The sales person Logan South was very helpful in presenting me with different options. He worked with the finance manager Jesse Lee to offer the option of trading my car for a newer model. His demeanor made the overall experience very comfortable.
Excellent sales and service staff. My goal was to see if I could renew my extended warranty on my car. The sales person Logan South was very helpful in presenting me with different options. He worked with the finance manager Jesse Lee to offer the option of trading my car for a newer model. His demeanor made the overall experience very comfortable.
I was immediately approached and greeted by a friendly sales person and felt welcome right away.
They are helpful and take the time to answer some of my stupid questions. Service is awesome.
Amazing experience here! They worked hard to get me into a new Jeep! They were knowledgeable, patient, and courteous!
Richard Carver was an excellent service person. I'm very satisfied with the work done to my vehicle.
This is the place to go to find your new or used ride. Big selection, fantastic people to help you make your dreams come true. My new, to me, Moon Beam, 2021 Bronco, is exactly what I've been needing in my life to help me with my business. It's a perfect size, gets great gas milage and all kinds of bells and whistles to make it even nicer. Thank you, your a fantastic team 👏 😀
They are friendly and work fast, good service 👍🏼. So I'll be back. And now in remodeling.
Pleasure to work with, made it fun and easy to make a deal . Glad I went with Joel
They were very good and they knew there jobs and all about the vehicles they were saling .
They were quick, friendly and knowledgeable about the service I needed done to my vehicle
Sales was professional, and personal . I was in a rush and they were very good with getting me on the road in a timely fashion .
Fine bunch of professionals. Took delivery of 6 vehicles in 5 years. Appreciate the familiarity warmth, and good nature of all the dealers with whom I've conducted business over the last 5 years. The Manager's desk is equally welcoming and affable. Truly a comfortable experience, where everyone knows my name and I feel I'm getting the best deal. A preferred, and recommended dealership.
Exceptional staff that worked very hard to get me the right vehicle and at the right price
Clean helpful and friendly staff, made you feel welcome has soon you walked through the door. Willing to help
Austin Hopperton was our salesman and found just the car we wanted and had it transported to the Brookpark store. It was a joy to work with competent young man
Everyone at Spitzer were all great. Our sales rep. Darrell Liebre was fantastic. They listened and came through.
Gabby Roberts is the best at handling all your car needs. She is the only person I deal with at this dealership. She keeps her word, works hard for you and keeps you informed We love her
Everyone at dealership was super helpful and worked with us to get a good deal
Anthony Nemi is a great salesman! This is our 2nd vehicle from him and our 3rd vehicle from this dealership!
We went to Spitzer CDJR Cleveland to see if they could show us how to tighten the side on our front seats as we have a van that has been modified by Braun Mobility. The service dept was very fast to help us. Gabrielle Roberts worked with us until we had everything we needed. Definitely will be getting all our service done here
I was not completely satisfied with my interior detailing. The compartments between my seats were not wiped out. When I mentioned the detailing to one of Spritzers workers they mentioned because I had a lip balm in the compartment they don't move articles. I was not informed this when I scheduled my appointment and it was only a lip balm!!!
Gabby Robertson was very friendly and helpful. My only issue was I had an appointment at 930, but my car wasn't finished until 4 in the afternoon. Also received a coupon for an oil change in the mail that same day, but I had already payed full price.
My agent, David Adkins, was wonderful. He was professional, prompt and informative. I could not have asked for better service. He went well beyond to take care of me.
Very helpful and knowledgeable staff that definitely wants to build a relationship with their clientele
You are the best dealer I know that me with respect and generosity you areYou have aa nice person Tayler wenmoth.
Excellent and professional experience especially from sales David Adkins. Would recommend this dealer to fellow car buyers.
My jeep wagoneer was in for service repair, they quickly fixed the issue. In the meantime, provided me with a wagoneer rental. When my car was finished they also detailed it inside and out and filled the tank.
Reliable, courteous . I do not see why you need more words to repeat the same thing
Gabrielle Roberts was very attentive to my time schedule and needs for appointment needs. She made sure I was properly taken care of awesome employee
Great experience with the selection excellent service during the entire purchase. Satisfied, customer. Plan to refer family and friends.
Richard Carver went above and beyond for me, it was much appreciated, and I wouldn't hesitate to ask for him personally.
Simple and straight to the point with my my Ram purchase. They had exactly what I was looking for.
Gabrielle Robert’s was so helpful in dealing with warranty and getting service approved. She was great!
Always gets me in quick and not a very long wait time! I love coming to this dealership! Everyone is super friendly and knowledgeable!
The dealership itself may be under construction, but it is for improvements. The staff are all friendly and courteous. Especially Richard Carver. He's a professional who takes his work seriously and genuinely cares about helping customers with their vehicle service needs. He kept me informed about my vehicle every step of the way.
Gabby was very friendly and did an excellent job of taking care of my vehicle and what I was having done
Great service that was quick! Staff was super kind and very helpful. I would recommend this location to anyone!
Richard Carver and the serves team at Spitzer was professional and proficient at the services I needed.
This dealership has earned my trust since 2014. My most recent experience included Service Advisor Richard Carver who was professional, friendly and courteous. He explained what needed to be fixed and kept me updated on the progress. I felt that I was treated like a valued customer. I appreciate that they squeezed me in during their construction and busy schedule. I would recommend the MOPAR Vehicle Protection Plan to anyone keeping their car past the original warranty. It gives you peace of mind and pays for itself if your car needs repairs. P.S. Thank you to technician Jeffrey Singer for ...
Courteous, nice, compassionate, responsible, people. I had no problem with the services that I had required. Thank you.
Joel Wilson was a fantastic salesman he made the experience extremely enjoyable I would definitely recommend Joel.
Gabby and Brandon assisted me during my recent visit. I was on limited time and they promised they would have me out by noon. Brandon and Gabby came through for me. Gabby kept me updated along the way and Brandon had my vehicle done on time. Whatever part he replaced it also has my lights on my gear shift working which they flickered on and off for a long time. I appreciate them both. Made my day easier and on time for work.
Everyone I met at this dealership was very friendly, my salesperson Austin Hopperton made the whole process painless and efficient!
Spritzer’s Salesman Darrell Made my buying experience Painless and Awesome! This is my fifth automobile purchase this dealership! Every time it’s a Great Experience.
Richard Carver worked to gain trust and respect as he saw to my needs and request.
Well right now they are going through a remodel so things are out of order. I had to wait for awhile for the windshield to come in and when they called first they said come in at 11 am than they called me at 830 and said come in early so I got there about 930 and I still didn’t get out till 1130. I think there is a lack of communication somewhere.
This is my second time coming! They have great service. I Iove my new truck.
Positive experience the moment I walked in the door at Spitzer. Joel Wilson was my salesman who was pleasant, polite, and professional. He was able to get me the car that I wanted, even with my many must haves. I will be returning to make my next purchase when my lease is up on my 2023 Jeep Compass.
I came into the Service Department for a Safety Recall. My vehicle was serviced expeditiously, and the Service Rep Russell Lucas facilitated and delivered optimum customer service.
The service department is wonderful. Todd goes above and beyond for his customers. Thanks for everything Todd!
From the moment I drove on to the property, every person on their team was friendly & helpful.
Our service rep, Lucas, was wonderful. Always had the correct answer and kept us posted. The only problem we had was it took a while for the part needed to be delivered but after that happened the repairs went very quickly.
Russell Lucas, was extremely helpful in service ,very accommodating ,pleasant and knowledgeable. Great customer service!
Tim at the front desk was very courteous and professional. He made sure I knew coffee was available if I wanted some and or water as well.
Real people. Honest service. They do their best to address the needs of the customers.
Friendly, helpful when fixing our flat tire! Especially the service desk receptionist! Wonderful! Thank you!
Even through construction the dealership was nothing but helpful. Fawaz issac was nothing but helpful answered every question we had. Really was working hard for our budget range. Really felt more personable, didn’t feel like they just wanted my money
Great customer care from the moment I walked through the door, Darrell Liebe went out of his way to find the vehicle that I wanted
Lucas was very helpful and willing to please in any way to make my service appointment quick and easy! Would recommend this service advisor to anyone!!
todd pastva is the best service manager that i have ever dealt with. a class act.
The dealership was extremely helpful and efficient. Our salesman Dave Adkins was knowledgeable and honest. I truly enjoyed my experience.
My service advisor, Tayler Wenmoth was excellent. Extremely knowledgeable and professional, but helpful and friendly.
All of the crew at Spitzer were fantastic. Dystiny Jarrell went out of her way to make sure I was content.
Great customer service and was able to beat the price of other dealerships. Would recommend to friends and family
Dystiny made my visit for service very stress free and she kept me informed throughout the time I was there. I always get great information and help with whatever questions I have had. A few years ago I had a problem with service, but Todd stepped in and got things straightened out, convinced me I could trust the service department. He was right and Dystiny proved it once again.
Joel was great to work with and provided me with a great deal. He also set up all my connectivity and made it a super smooth transaction.
I have been to this dealership for 3 vehicles and every time I get what I want ,feeling great about the experience. Joel Wilson and Tony always treat me good. I would recommend Spitzer to family and friends.
Lucas Russell was knowledgeable and attentive. He was straightforward in his responses. Will continue to care my vehicle there for service.
The dealership did very good in finding me the car that I wanted , color, options, and making my experience an easy one.
My salesman and experience at Spitzer Jeep was second to none. They were efficient and fair. My salesman Darrell Liebe was very patient with me and helpful. I would definitely recommend them in the future. I wish I remember the finance managers name because he was the best I have ever worked with.
Issac was absolutely amazing ! I would recommend him to anyone and will definitely be back to purchase another suv from him. He was patient, kind, very thoughtful and made my very first car buying experience a great and stress free time. Thank you so much Issac.
I have been extremely satisfied with all of my service at Spitzer Chrysler. I have leased two Jeep Wranglers from here and most recently my interaction at Spitzer was to have service done on my 2021 Wrangler. Lucas Russell did an absolutely wonderful job communicating with me about my Jeep and the service needed along the way. He was extremely helpful and kept me up to date on everything.
I really like the staff and my salesman Nick Masa and Jess in finance. I will definitely recommend my family and friends to this dealership. Everyone was very friendly and professional.
The process was smooth from the get go. We were able to agree on a payment and get in and out quickly.
I made a phone call on a Saturday. It was answered quick and professionally. My issue was addressed and appointment made at that moment. Richard Carver handled my phone call and service when I arrived at the dealership. My first experience at this dealership, and I am happy I went there. Friendly, courteous, funny, and professional. Thank you for making it a great visit.
The dealership is an always very professional when I visit them an they take very good care of me in every way especially Todd pastva in service
They fix all recalls and the van is running great. No problems so far just great results.
The best customer service I had ever experienced! They worked so hard in every way possible to make sure I was going home in my new Jeep that I am in love with !
I went in the other day for an oil change and my break feeling tight when I depressed it to start my vehicle. I didn't know the break issue could be the battery, not only did Richard Carver have that checked out but found it did need replaced and that it was still under warranty. Which in the end they replaced the battery at no charge. I also asked if they would check the tread on my tires and give me an estimate on new tires. Richard Carver checked them and told me I didn't need new tires. ...
Nick masa was my salesman he was absolutely amazing. Worked hard to make sure I was happy and satisfied. I will return when the time comes to get a new vehicle to see nick.
To start with it is very easy to schedule an appointment. The service provided is excellent.
Joel Wilson was very curteous and helped me get a car I love. I would definitely recommend this dealership to anyone looking for a great experience.
Tina buchionni was very professional and helpful, I never had a bad experience at the dealership
My salesman was Austin Hopperton. When I had called the dealership, they asked me if I wanted any specific salesman and I said I didn’t know any and I was pleased to be associated with Austin. I had gone in there first to see if I could trade in my ram for a newer ram, not only that we also purchased a newer Jeep compass for my fiancé. The ease and friendliness and no behind the scenes which I’ve had at another dealership which I purchased seven vehicles from was amazing. I didn’t have to wait to ...
Tina Bucchioni Helped me with what I came in for the service is great and she is a nice person
