Our Reviews
Surprisingly pleasant,not pushy ,very upfront ,clear cut and concise. The dealership was very clean with no pressures,the staff was entertaining too
Very professional and direct. All associates very pleasant to work with
I recently purchased a Hemi Ram from the Jeep dealership and had the pleasure of working with Dave in sales. From start to finish, Dave was outstanding. Dave was knowledgeable, patient, and genuinely helpful. He took the time to walk me through all the features of the truck, answered every question I had (and I had a lot), and never pressured me. He found me exactly what I was looking for and worked with me on the numbers to make the deal make sense. The whole process was smooth, no back and forth games, just straightforward and honest communication.
What ... Read More DealerRater - Jun 7, 2026
By far the best experience ever! David knew the ins and outs of the Grand Cherokee and taught me everything i needed to know.
Amazing! You guys always do an amazing job! Amazing! You guys always do an amazing job! Love the new car! Beyond happy.
Good experience. There was some bait and switchiness on the warranty side of things, but otherwise excellent
STILL WAITING for General Manager TONY BLACK to contact me about horrible service dept / sales testdrive experience after several requests. Even spoke with JESSICA at SPITZER HEADQUARTERS in Elyria and still NO CALLBACK! New Request is for ALAN SPITZER and/or ALLISON SPITZER to please call me ASAP.
Ashly Worked hard to find a SUV that fit me. She was very knowledgeable and very helpful
The sales area very good, salesman prepared and knowledgeable. Prep is fair, because when I got my used car, it looked like it was prepped by my grand daughter. Not cleaned up well and missing chip in windshield Service is fair, with 5 times needed to resolve and issue. Wife spent many hours waiting.
Ashley was great at finding the car I've always wanted! She made the process smooth and easy. Im so glad I contacted her first!
Easy and simple Areil was very customer service oriented and took care of my issue quickly and with ease
Everybody is on there jobs and respectable... I would recommend u guys to everyone.. thank you
A very upbeat atmosphere smiling faces Shuttle service is a nice touch can't remember the drivers name but we were both old school good conversations Kim in service, great person, keeps you informed as to what is going on, and nice person
It was very convenient having the shuttle to take me to work. I was in and out. Perfect for my schedule.
It is unfortunate that I have had to resort to this, but I have been unable to get any return phone calls from Paul Wilson following a conversation we had after a service appointment at this dealership.
I have now had two separate service experiences at this dealership where I was contacted and informed that my vehicle required repairs costing thousands of dollars. The first time, my vehicle was only slightly out of warranty. I went back and forth with Jeep corporate regarding the issue and was eventually told I would be refunded for the repair. I was never issued ... Read More DealerRater - Jun 3, 2026
Ashley was persistent and patient while we did our research. She was able to work out a deal that we are satisfied with. I would recommend Ashley to all interested in a dedicated and helpful sales person.
I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my car.
Did not perform proper oil change procedure and disrespectful customer service and lack of proper communication
The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity
Great It was a great experience Thats all Have a great day! Have a great night!
She was awesome with helping me get my dream truck and was so nice/easy to talk too! Thanks Ash!
They were fast, courteous and kept me informed throughout the process.
Ashley Nelich was awsome!!! She got me the wrangler I wanted at the payment I wanted with minimal money down. Ashley shared her story’s with me about her Jeep and also about her and her boyfriend’s adventures in his wranglers. 5 stars is not enough when it comes to Ashley Nelich. She needs 10!!!
Spitzer Jeep was great to work with and Ashley was great! Ashley made the buying process easy!
In and out with no issues.
Oil change was nice and fast and great room for waiting
The communication was bad. I had no updates throughout my visit until I called the first day after my car was there for 7 hours. The next day car still there tried calling left messages and didn't get a call back till around 3 that day. My noise couldn't be diagnosed, was told it is a normal sound. I have had the car for 5 years and all of a sudden the ABS makes a noise I have to live with. I do appreciate that I wasn't charged a diagnostic fee after having the car for 2 days.
Ed was very friendly and explained everything very well throughout the whole process, he also showed us how to use all the features in my wife's new jeep.. hes very thorough, he provided a very comfortable car buying experience
No one really wants to hear honest feedback Car cleanliness financing and mileage Honesty And customer experience
Great customer service
Good job by all! A little pushy on the survey! Everyone else, great job!:) Really! 😉
Ash did a great job work with myself and my wife. Got a fair deal in the process. Very personable which was refreshing.
Poor communication Poor communication made us feel like our business really didn't matter What else?
Service sucked no loaner car took too long Car returned dirty with greasy finger prints
Upsetting, I pay for an extended warranty.. the idler pulley was the cause of my truck issues.. this is part of the engine, should be covered under powertrain warranty let alone the extended warranty.. What is the point of paying extra for warranties when it doesn't cover anything...
Friendly service, fast service
Ashley was a pleasure to work with. She understood everything I wanted in a vehicle and was able to find the perfect vehicle to fit my needs. She was so patient and understanding in answering all my crazy questions. My previous vehicle was purchased here at Spitzer Dodge 14 years ago. The bells and whistles my new vehicle has is all new to me and I was clueless about it all. Ashley explained everything to me and helped me set everything up. She helped ease my nerves about the whole buying process. It was emotional having to get another vehicle when ... Read More DealerRater - May 28, 2026
I always get good service when I come in and the staff are very friendly.
I had a great experience working with Samy when buying my car. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful without being pushy. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his honesty and patience. He listened to what I was looking for and helped me find the perfect vehicle within my budget. I truly felt like he cared more about making sure I was happy than just making a sale.
If you’re looking for someone who ... Read More DealerRater - May 28, 2026
Let's face it, buying a new or used car is generally not a fun experience, not the case here. Ashley, Mel and Jesse made the entire process a joy! I walked in, and about three hours later, drove out with a new Grand Cherokee Limited. Love the vehicle, and I would definitely recommend giving them a shot at your business. I don't think you'll be disappointed, very pleasant and friendly people. Oh, and did I mention the store is beautiful!
Excellent service, friendly staff, smooth process, and amazing truck selection. Highly recommend this dealership 10/10!
You receive great customer service at Spitzer motors city in Brookpark, Ohio. The staff is very a knowledgeable about mechanical aspects of all vehicles. Yeah
LOVE PANDA BEAR MASCOT almost as much as BRUTUS THE BUCKEYE MASCOT! JUST ONE THING. . . when i purchased my JEEP GLADIATOR in 2024 my salesperson PROMISED to send me an autographed PANDA BEAR POSTER which i STILL HAVE NOT RECEIVED!
Customer service was timely. The service was good. It was an overall good experience. Thanks
Super nice people excellent customer service The people who work in service are very organized and helpful
Karen Howard is a true professional with excellent knowledge and excellent people skills and she is a great access to the company ??
Very pleased with the level of communication from Sean and the workmanship. My highest recommendation !
Excellent service and was treated very well, as always. Denise, my service advisor, is very nice and very professional. I am completely satisfied.
Ted was awesome - great team - great place
Great atmosphere, great attitude they made us feel welcomed They guided me through every step and answered all questions
Getting checked in was easy. Kim clearly communicated the required work and when it would be completed.
“I had an amazing experience at this dealership. The staff was incredibly friendly and respectful, especially towards military personnel. They gave me a great service, and made me feel truly valued. Highly recommend!”
Slow an un organized An got my seat covers dirty They couldn't find the paperwork that I paid for the part a week before
Very easy process! Everyone at the dealership was so nice and the Dealership itself was beautiful.
Great Atmosphere, listen to my needs and request. Not pushy at all. Great Atmosphere, listened to my needs and request. Not pushy at all. Everyone made sure had the best options that fits my budget and needs
Kim is always so helpful She does her best to resolve all my vehicle issues
Couldn’t be happier with my new Jeep Wrangler and the experience working with Dave. He really took the time to help me find exactly what I wanted and made everything feel easy from beginning to end. You can tell he genuinely cares about his customers and goes the extra mile. Appreciate all the help, Dave!
Had a great experience buying my Jeep from Dave. Super trustworthy, honest, and easy to work with the entire time. He made the process simple and stress free. Highly recommend him if you’re looking for a vehicle. I’ll definitely be sending friends and family his way.
Dave made buying my new ProMaster a great experience from start to finish. Super helpful, easy to work with, and made the whole process smooth with no pressure. I’ll definitely be sending friends and family his way. Thanks again, Dave!
Dave Adkins was great! Super knowledgeable and made the process smooth and most importantly fast! Ill never buy a car from anyone other than Dave!
Been going there for years for any repair that I couldn't do myself
The service department was very friendly and helpful thanks Lisa!
Staff members are very friendly! Sometimes you may have to wait for parts to be ordered if not in stock. Great for services on Jeeps!
Their policy to charge me $204 when they couldn't find anything wrong with the car was rather puzzling.
Oil change was done in timely manner. Didnt get car wash with service Service performed was explained
Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there..
Got nothing good to say. Need to work on there customer service. When a person pulled up,they should not have to wait and hook there hornet to get service. Disappointed from the start. Just went down hill from there.
I had an outstanding experience with Ariel, Service Advisor, Frank Kelly, Service Manager, and his entire team. From start to finish, the level of professionalism, communication, and efficiency was top-notch. They diagnosed the issue with my Jeep quickly and had it repaired correctly the first time—no runaround, no delays.
It’s rare to find a service team that genuinely cares about both quality and customer experience. They kept me informed throughout the process and made everything smooth and stress-free.
If you’re looking for a new ride go see Tony Black because their service department you can trust to ... Read More Google - May 14, 2026
Lack of communication. I didn't even meet the person that serviced my car. Use to be he/ or she was would come out and say hello and introduce themselves. Also explain what was going to be needed next. I had oil change and tire rotation done On the discharge sheet it was marked in Red I need air filter He should have asked if I wanted to add that. ?????
Grease marks on the ceiling from drivers side that extend to the back of van. There is a broken seat belt mechanism on the ceiling in 2nd row. There were screws left in the cup holder.
I've taken my cars to dealers and always got a car wash if if had work done. I was very surprised not to have gotten a car wash after my oil change.
It was a team effort! They went the bat for me to get the parts needed to repair my car
Quick good service They provided me with a ride which reslly needed I have shingles
Extremely helpful I was in a bad situation. She got me in there as fast as she could. The staff was very helpful. Very patient people. They were very busy that day and I was surprised that I was able to get in and get out of there when I did
Excellent. Your service department people are awesome and easy to work with. Very efficient. The coffee machine is great. Perfect cup every time
Very good, thorough explanations of financing options. Good teaching about the cars technology. My second car from Spitzer.
I had a great experience with the dealership. They all did good. Everyone was friendly.
I paid $1,550 for service & when I got back in my vehicle after picking it up they never reset the oil. I then drove 7 miles and the car broke down and flashed multiple error lights. The car doesn't work and I just paid a fortune for you guys to work on it
Very little communication I made an appointment on Monday for a Thursday morning. I waited 5 hours to receive a diagnosis for my car. I called and texted 4 times to get an update. I didn't get any response until I called to complain to a supervisor
I dropped my vehicle off for an oil change and the lady at the desk was very nice and helpful. She took all my info as usual and told me I was ready to go. As I went to leave Sean Mangan came running out YELLING at me and saying why was I leaving he didn't have any info on me. I told him the the lady at the desk had got everything. He told me that did not matter he needed me in his system. He was very rude and I don't know if I will be ... Read More DealerRater - May 10, 2026
Great dealership and the service was top notch. Would recommend this dealership every single time.
Good location for me to take my vehicle to. Clean environment. Comfortable atmosphere. I'd recommend it to friends and family.
Fast friendly and professional From check in to the cashier to picking up my vehicle all friendly and professional